At a Glance
- Tasks: Engage with customers, resolve queries, and enhance their experience in a dynamic environment.
- Company: Join a supportive team in a leading financial services company focused on customer satisfaction.
- Benefits: Enjoy 26 days leave, wellness perks, flexible working options, and a vibrant office culture.
- Other info: Work hours are Monday to Friday, with potential for hybrid work after probation.
- Why this job: Perfect for those seeking a fulfilling role with no weekends and opportunities for personal growth.
- Qualifications: Strong communication skills and a passion for customer service are essential; experience in finance is a plus.
Overview: The part time Customer Service Representative role is a varied and challenging customer facing role set within our fast-paced Customer Contact Centre. You will respond to customer queries from shareholders and employees (or their appointed representative), so you will need to demonstrate excellent customer focus and a desire to find the right outcomes for the customer in a professional and positive manner. You’ll be part of a supportive team, focused on your development, training and well-being. We are recruiting for Part-time colleagues on permanent contracts: • Part time is 25 hours per week – Monday to Friday, 5 hours per day • Options are 10:00 – 15:00 or 11:00 – 16:00 or 12noon – 17:00 • Part time colleagues are required to work full time hours (37 ½ hours) during the initial training, which will be paid There will be no weekend, evening or bank holiday working. Successful candidates will be based in our stunning city centre office in Leeds, which is just a few minutes’ walk from the train station and is close to several bus routes, including the Park and Ride route. You’ll work from the office each day and then possibly move to hybrid working once you have successfully completed your probation. Our assessment process includes a 15-minute telephone chat with a member of the Customer Contact Centre Leadership team, followed by an onsite interview, allowing you time to really find out about what we do. The initial chats will take place from Monday 20th July 2026, with second stage face to face interviews conducted from week commencing 27th July 2026. If you are successful in your application, and we offer you a role, you will join us on 1st October 2026. PLEASE NOTE: This is the only start date currently available, so if you are unable to join on this date, we will not be able to proceed with your application at this time. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your role and we’ll provide the support you need to do just that. Benefits: • 26 days annual leave, plus a wellbeing day, a volunteer day and we don’t work the bank holidays • Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions • Weekly huddles, monthly 1 to 1’s and reviews • Appreciate programme: Employee recognition programme, monthly awards, departmental thank you emails and Townhall meetings for recognition • Skills based remuneration programme • Company Pension Scheme • Life Assurance • Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need: As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. You will need: • Strong written and verbal communication skills • A passion for customer service and a desire to resolve queries through to completion • Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment • Demonstrable experience of working and delivering daily, weekly and monthly targets • Excellent problem-solving skills, with exceptional attention to detail • Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time • An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performance Day to Day, you will: • Respond to inbound contact from shareholders and their representatives • Undertake identification and verification checks on all enquiries • Escalate queries, complaints, risks and issues promptly if required • Accurately record information in the relevant systems • Identify customer needs and respond positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience • Develop and demonstrate expert knowledge and awareness of our products and procedures The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs
Customer Service Representative, CM in Leeds employer: MUFG Pension & Market Services
MUFG Pension & Market Services is an exceptional employer that prioritises employee development and a collaborative work culture. With a strong focus on quality assurance, team members are encouraged to grow through training and coaching opportunities, all while working in a dynamic environment that values innovation and customer service excellence.
Contact Details:
MUFG Pension & Market Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative, CM in Leeds
✨Tip Number 1
Familiarise yourself with the financial services industry, as having a solid understanding of this sector can give you an edge. Research common customer queries and issues that arise in this field to demonstrate your knowledge during the assessment.
✨Tip Number 2
Practice your problem-solving skills by engaging in role-play scenarios where you handle customer complaints or queries. This will help you think on your feet and showcase your ability to resolve issues effectively during the onsite assessment.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Outlook and Word, as you'll need to navigate multiple systems efficiently. Consider taking a quick online course or tutorial to ensure you're comfortable using these tools.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Think about specific examples where you successfully resolved issues or improved processes, as this will highlight your passion for customer service and your ability to meet targets.
We think you need these skills to ace Customer Service Representative, CM in Leeds
Strong Written and Verbal Communication Skills
Customer Service Orientation
Problem-Solving Skills
Attention to Detail
Experience in Financial Services Industry
Experience in Customer Service Contact Centre Environment
Ability to Meet Targets
Proficiency in Microsoft Office (Outlook and Word)
Multi-Tasking Skills
Self-Development and Learning Agility
Ability to Handle Inbound Queries
Identification and Verification Skills
Escalation of Issues
Process Improvement Identification
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills, especially in communication and problem-solving. Use specific examples that demonstrate your ability to resolve queries effectively.
Craft a Strong Cover Letter:In your cover letter, express your passion for customer service and your desire to help others. Mention your understanding of the role's requirements and how your background aligns with them, particularly in a fast-paced environment.
Highlight Relevant Experience:If you have experience in the Financial Services industry or a Customer Service Contact Centre, be sure to emphasise this in your application. Detail your achievements and how they relate to the responsibilities outlined in the job description.
Prepare for Assessments:If you pass the pre-screening, prepare for the onsite assessments by reviewing common customer service scenarios and practicing your responses. Be ready to showcase your problem-solving skills and customer focus during these assessments.
How to prepare for a job interview at MUFG Pension & Market Services
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to resolve customer queries in previous roles, highlighting your commitment to achieving positive outcomes.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully solved problems or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your attention to detail and ability to think on your feet.
✨Familiarise Yourself with Financial Services
If you have experience in the Financial Services industry, be ready to talk about it. If not, do some research on common practices and challenges in this sector. This will show your willingness to learn and adapt, which is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
