Service Desk Controller in Stretton
Neos Recruitment Limited Stretton About the role
Job Description
Service Desk Controller – OEM Location: Burton-upon-Trent
Salary: £30,000 - £35,000 (Negotiable)Service Desk Controller – Burton-upon-Trent NEOS Engineering are currently recruiting for an experienced Service Desk Controller to join a leading OEM within the heavy equipment sector.
This is a fantastic opportunity for someone with experience in service coordination, engineering support, scheduling, or aftersales operations to join a busy team supporting customers, engineers, and dealers across the UK.
Working with a range of heavy machinery, including Articulated Dump Trucks (ADT) , you will be responsible for coordinating service activities, managing engineer workloads, and ensuring customers receive a first-class service.
The Role Coordinate field engineers, service visits, breakdowns, and maintenance activities.
Manage daily schedules to ensure engineers are efficiently allocated.
Act as the main point of contact for customers, providing updates and managing expectations.
Log, update, and close service jobs accurately within internal systems.
Liaise with engineers, parts teams, workshops, and customers to keep jobs moving.
Monitor job progress and resolve issues quickly.
Support service performance targets including response times, utilisation, and customer satisfaction.
Maintain accurate service records, reports, and documentation.
About You The ideal candidate will have experience within: Service Desk / Service Coordinator roles.
Field Service or engineering environments.
Heavy plant, construction equipment, automotive, or industrial sectors.
OEM or dealer aftersales operations.
You will have: Strong organisation and planning skills.
Excellent communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Good administration and IT skills.
A customer-focused approach with strong attention to detail.
Desirable Experience Background supporting engineers or technicians.
Knowledge of heavy plant equipment such as ADTs, excavators, or loaders.
Experience with service management systems (SAP beneficial).
Understanding of engineering terminology and maintenance processes.
Benefits Competitive salary package (£30,000 - £35,000 negotiable).
Permanent position with a leading OEM.
Training and development opportunities.
Pension scheme.
Holiday entitlement.
Supportive and professional working environment.
Apply Today If you are an experienced Service Controller, Service Coordinator, Planner, or Engineering Administrator looking to join a leading heavy equipment business, apply today.
NEOS Engineering specialise in recruiting across the engineering, heavy plant, construction equipment, manufacturing, and industrial sectors .
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Your tasks
Coordinate service activities and manage engineer workloads for heavy machinery.
Your profile
Experience in service coordination or engineering support is essential.
What's also included
Enjoy a competitive salary, training opportunities, and a supportive work environment.
Tech stack & ways of working
Service Desk Controller in Stretton employer: Neos Recruitment Limited
Join a market-leading organisation in Cambridge that truly values its engineers and fosters a supportive work culture. With competitive salaries, overtime opportunities, and a commitment to employee growth, this company offers a rewarding environment for Heavy Plant Engineers looking to advance their careers while working on innovative projects in the crushing and screening sector.
View Neos Recruitment Limited profile
Your perspectives
Make a real impact by ensuring top-notch service for customers and engineers.
StudySmarter Expert Advice
Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Desk Controller role you’re after at Neos Recruitment Limited.
Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Neos Recruitment Limited a taste of what you can bring to the table!
Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Neos Recruitment Limited.
Apply Through Company Websites
When you spot a role like Service Desk Controller at Neos Recruitment Limited, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
Some tips for your application 🫡
Showcase Your Technical Expertise
When applying for an engineering role like Service Desk Controller, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact
In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Neos Recruitment Limited a clear picture of the value you can bring.
Craft a Compelling Cover Letter
Use your cover letter to express your passion for engineering and explain why you’re drawn to Neos Recruitment Limited specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications
If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Neos Recruitment Limited
Brush Up on Core Engineering Principles
Before heading into the interview with Neos Recruitment Limited, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
Relate Your Experience to the Role
In a full-time role, employers like Neos Recruitment Limited want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
Locations
- Stretton
