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- Tasks: Assist clients with claims, manage communications, and ensure efficient claims processing.
- Company: Dynamic insurance firm focused on client satisfaction and teamwork.
- Benefits: Competitive salary and opportunities for professional growth.
- Other info: Fast-paced environment with room for career advancement.
- Why this job: Join a team that values your input and helps clients navigate their claims journey.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Job Purpose: The primary aim of the role is to assist our external clients with managing the claims process, and to provide internal and external stakeholders with all relevant assistance and information around claims to ensure an efficient claims and policy experience.
Key Responsibilities:
- Client communications - dealing with incoming communications (primarily via email but occasionally through calls, letters etc.) from our clients and other stakeholders.
- Data entry - collate relevant information from incoming communications and other sources to meet set data requirements and raise entries to internal systems in accordance with established data standards as well as wider market systems.
- Claims management - dealing with various stakeholders in a claim file (loss adjusters, lawyers, underwriters, brokers, finance etc.) to manage the progression and expectations of a claims file across complex multi-layered insurance placements encompassing multiple policies at the same time.
- Loss information - providing details both from objective established data points and providing accurate file assessments to key stakeholders (Claims Manager, brokers, clients and markets) to support discussions around policy changes/renewals.
- Claims assessment - review information relating to coverage and value assessments of claims against policy details and contract agreements to support fair claims settlements in the best interests of clients and support the Claims Manager in discussing contentious claims with stakeholders.
- Time and Diary Management - working as part of a team manage multiple complex claims and associated information requirements to internal SLAs and the best interests of clients.
Key Requirements:
- Ability to analyse and identify key information.
- Effective communication skills especially being able to adapt detailed written information for the relevant audience.
- Decision making skills.
- Problem solving and analytical skills.
- A knowledge of insurance and general principles of various types of insurance is desirable.
Salary & Package: Competitive
Claims Technicians in Cheltenham employer: NABUs
Contact Detail:
NABUs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technicians in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us articulate our thoughts clearly and confidently when it’s our turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that we’re engaged and serious about the role. Plus, it gives us a chance to find out if the company is the right fit for us.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in keeping us top of mind. It’s a simple gesture that shows our appreciation and reinforces our interest in the position.
We think you need these skills to ace Claims Technicians in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Technician role. Highlight your relevant experience in claims management and client communications, as this will show us that you understand what we're looking for.
Show Off Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your ability to convey complex information clearly. Whether it's through your writing style or examples of past experiences, let us see how you can adapt your message for different audiences.
Highlight Your Analytical Skills: We want to know how you approach problem-solving and decision-making. Include specific examples where you've successfully analysed data or managed claims, as this will give us insight into your analytical capabilities.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at NABUs
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of the claims process and insurance principles. Familiarise yourself with common terminology and scenarios you might encounter. This will help you speak confidently about how you can assist clients and stakeholders effectively.
✨Show Off Your Communication Skills
Since client communications are key in this role, prepare examples that showcase your effective communication skills. Think of times when you adapted your message for different audiences or resolved misunderstandings. Practising these examples will help you articulate your experience during the interview.
✨Demonstrate Your Problem-Solving Prowess
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical skills and decision-making abilities, which are crucial for managing complex claims.
✨Time Management is Key
Prepare to talk about how you manage multiple tasks and deadlines. Share strategies you use to prioritise work and ensure timely responses to clients and stakeholders. This will show that you understand the importance of time management in delivering excellent service in a fast-paced environment.