Night Manager

Montcalm East is an Autograph Collection Hotel with pioneering architecture and a bold approach to life, reflecting the creative spirit of its Shoreditch setting. Located on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout, Old Street Tube station is just a few steps away.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy.
• City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring the highest levels of guest service, safety, and operational standards. Acting as the senior manager on duty, the Night Manager provides leadership to the night team, resolves guest concerns, manages late arrivals and departures, and conducts the nightly audit process. This role requires strong decision‑making, attention to detail, and the ability to act independently while always representing Montcalm Collection’s luxury standards and values.

Responsibilities

• Lead the night shift team to ensure smooth overnight operations (Front Office, Housekeeping, F&B, Security).
• Greet and assist guests with check‑in, check‑out and any other request throughout the night.
• Serve as the senior hotel representative during the night.
• Oversee late arrivals, departures and VIP guest care.
• Deal with any book‑outs from or to our property, ensuring they are handled professionally.
• Address and resolve any guest complaints or issues promptly and efficiently, ensuring guest satisfaction.
• Ensure VIP guests and any special requests are handled with utmost care.
• Ensure Front Desk is always manned and available for the guests.
• Conduct the nightly audit, ensuring accuracy in financial reporting.
• Monitor room availability and ensure accurate recording of all transactions and guest information.
• Maintain hotel safety and security, including regular property checks.
• Manage emergencies and incidents in line with hotel procedures.
• Support Front Office systems and ensure guest data integrity.
• Ensure all operational procedures are followed in all departments and report on any discrepancies.
• Prepare shift reports and handovers for senior management.
• Coordinate with Housekeeping and Maintenance for morning readiness.
• Uphold Montcalm Collection’s standards of service, luxury, and discretion.
• Foster a positive work environment that encourages teamwork, professional development and high employee morale.
• Provide training and support to night team members to ensure compliance with standards and best practices.
• Respond to emergencies and incidents following hotel’s protocols and procedures.
• Master the Fire Evacuation procedure and implementation.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualification

• Degree or diploma in Hospitality Management (or equivalent experience).
• Proven experience in Front Office or Night Management within luxury hotels.
• Proficiency in Opera PMS or similar hotel systems.
• Strong financial and auditing skills.
• Fluent English required, additional languages an advantage.

Working Conditions

• Full‑time position, with overnight shifts.
• Requires flexibility with weekends and bank holidays.
• Extended periods of standing and walking may be required.
• Direct engagement with guests during late/early hours.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.