Night Auditor

BRAND INTRODUCTION

AtMontcalm Collection, we believe that timeless style and genuine hospitality aremore than just values, they’re a way of life. Our people are the heart of ourhotels: passionate individuals working together as a team, united by anunwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storiedbuildings, from elegant Georgian townhouses and an 18th-century brewery to ahistoric head office and a contemporary architectural landmark. Each hotel hasits own unique story and within everyone, our team creates unforgettableexperiences for our guests.

While our walls speak of history, it’s our people,their ambition and their creativity that shapes our future.

Join us and become part of a culture that celebratesindividuality, nurtures potential and upholds the very highest standards of theart of hospitality.

SCOPE & GENERAL PURPOSE

The Night Auditor plays a dual role, combiningovernight front desk duties with the completion of daily financialreconciliations. Responsible for ensuring accuracy in guest accounts, balancingthe hotel’s revenue, and preparing reports for management, the Night Auditoralso serves as a key overnight contact for guests.

This role requires attention to detail, financialaccuracy, and a warm, professional approach to guest service, ensuring bothsmooth night operations and readiness for the following day.

LEADERSHIP COMPETENCIES

1. FinancialAccuracy & Audit

• Completes nightly balancing of guest folios and revenue postings.
• Prepares and distributes end-of-day financial reports.
• Identifies and resolves discrepancies with precision.

2. GuestService

• Provides a warm and professional welcome to late arrivals.
• Assists guests with enquiries, requests, and check-in/out procedures.
• Handles concerns or incidents with discretion.

3. OperationalOversight

• Oversees the reception desk during night hours.
  
• Coordinates with Night Manager and other departments as needed.
• Ensures hotel readiness for the next day’s operations.

4. Communication & Reporting

• Prepares accurate audit reports for senior management review.
• Records any overnight incidents or guest feedback.
• Ensures smooth handover to the morning team.

5. Safety & Security

• Monitors property access and guest safety during the night.
• Supports emergency procedures when required.
• Maintains vigilance in guest and staff interactions.

KEY RESPONSIBILIES

• Complete nightly financial audits, balancingguest accounts and revenue.
• Prepare and deliver daily reports for Financeand Front Office management.
• Process late check-ins, early departures, andguest requests.
• Maintain accuracy in billing, postings, andcash handling.
• Serve as a professional and approachable pointof contact overnight.
• Manage overnight enquiries, bookings and guestrequests.
• Support Night Manager in ensuring operationalstandards are upheld.
• Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
• Answer and manage incoming calls, emails andreservations, ensuring all communication is handled professionally andefficiently.
• Accurately process payments and ensure the security of guest information.
• Monitor safety and security of the propertyduring the shift.
• Conduct administrative tasks and system checksto support next-day readiness.
• Record and communicate guest feedback andincidents in daily log.
• Respond to emergency situations calmly, ensuring guest and staff safety.
• Maintain the reception and lobby area to aprofessional standard.
• Liaise with Housekeeping, Concierge, and otherdepartments to ensure guest needs are met.
• Assistant the Night Manager in any tasksrequired to ensure smooth operations.

Thisjob description sets out the main responsibilities related to the role atMontcalm Collection. It is not intended to be exhaustive, and duties may bevaried from time to time as required by management to meet the needs of thebusiness.

SKILLS & QUALIFICATIONS

• Diploma or certificate in Hospitality,Accounting, or equivalent experience.
• Previous experience as Night Auditor or inFront Office operations.
• Strong numeracy and financial reconciliationskills.
• Proficiency in Opera PMS or similar hotelmanagement systems.
• Fluent English required; additional languagesare an advantage.

WORKING CONDITIONS

• Overnight shifts, including weekends and bankholidays.
• Extended periods of standing at reception.
• Balance of guest-facing service andadministrative tasks.
• Requires focus during late/early hours.

Compensation: Competitive salary