Customer Communications Officer in Dartford
Moat Homes Limited Dartford About the role
Salary: £64,484 - £80,605 per annum (dependent on experience)
Location: Head Office - Dartford
Closing Date: 26 July 2026
Location: Dartford, Kent (Hybrid working available)
Hours/Contract: Full time (35 hours per week), permanent
Help us create customer communications that inform, engage and build trust. At Moat, we're committed to providing great homes and great customer experiences. As we continue to evolve, we're looking for two Customer Communications Officers to join our growing Communications Team and help shape the way we communicate with thousands of customers every day.
This is an exciting time to join us. We've launched a new corporate strategy, introduced our Moat Offer, refreshed our website and are preparing to launch a new repairs service. As a Customer Communications Officer, you'll play a vital role in ensuring customers receive clear, accessible and engaging communications that help them feel informed, respected and supported.
You'll create and deliver customer-focused content across a range of channels, helping turn complex information into simple, jargon-free messages that customers can easily understand. Working closely with teams across the business, you'll identify stories, support communication campaigns and use insight and feedback to continuously improve our communications.
We want you to feel confident from the moment you join us. That's why we offer a monthly corporate induction programme joining Moat on the first Monday of each month, bringing together new colleagues from across the business. During your first week, you'll have the opportunity to meet fellow new starters, learn about our organisation, values and strategy, and begin building relationships that will support you throughout your career with us.
About us: Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve. As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.
Our values:
- Own it: We take responsibility for our actions and deliver on our promises.
- Better together: We believe in the power of collaboration to achieve greater outcomes.
- Lead by example: We set high standards and inspire others through our commitment to excellence.
- Be the change: We embrace innovation and proactively address challenges.
What you'll do: As an experienced professional, you'll have the opportunity to:
- Make a real impact in our communities.
- Work with a supportive and passionate team.
- Enjoy competitive salaries and generous leave.
- Benefit from numerous personal and professional development opportunities.
- Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.
Your tasks
Create engaging customer communications that inform and build trust.
Your profile
Experience in communication and a passion for customer engagement.
What's also included
Competitive salary, generous leave, and hybrid working options.
Tech stack & ways of working
Customer Communications Officer in Dartford employer: Moat Homes Limited
Moat is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where collaboration and innovation thrive. With a commitment to creating positive change in the community, employees enjoy competitive salaries, generous leave, and numerous opportunities for personal and professional advancement, all while working in a hybrid model from our Dartford office and home. Join us to make a meaningful impact in affordable housing and be part of a team recognised as one of 'The Sunday Times Best Places to Work' in 2025.
View Moat Homes Limited profile
Your perspectives
Make a real impact in communities while developing your career.
StudySmarter Expert Advice
Get Involved in PR Events
Dive into local PR meetups and workshops. Events like these are perfect for getting your face out there, chatting with industry pros, and spotting potential job openings at companies like Moat Homes Limited. Plus, it’s a fantastic way to learn about trends and make lasting connections.
Showcase Your PR Skills
Start building your personal brand as a PR ace. Use platforms like Twitter and LinkedIn to share your thoughts on current events or PR campaigns you admire. Tagging companies you want to work for, like Moat Homes Limited, can catch their eye—especially if your insights resonate!
Leverage Your Network
Reach out to friends, family, or connections in the PR field. Even a casual chat can lead to opportunities. If you've got mutual contacts, ask for introductions when applying. Personal recommendations can give your application a nice little boost!
Tailor Your Approach
When applying for a full-time PR role, make sure to research Moat Homes Limited inside and out. Understanding their campaigns, values, and style allows us to directly align our application and impress during interviews. Don't hesitate to apply through our website—going direct can make a real difference!
Some tips for your application 🫡
Get Your Story Straight
In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
Show Off Your Communication Skills
Since PR is all about communication, we want to see your best writing samples. Include pieces like press releases, blog posts, or social media content that you've created. This gives us a taste of your voice and your ability to convey messages clearly and effectively, which is crucial for a role in this field.
Tailor Your Cover Letter
Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of Moat Homes Limited. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots
When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at Moat Homes Limited.
How to prepare for a job interview at Moat Homes Limited
Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
Know Your PR Tools Inside Out
Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
Locations
- Dartford
