At a Glance
- Tasks: Provide empathetic customer support to clients using diabetes care devices.
- Company: Join MiniMed, a leader in diabetes innovation and compassionate care.
- Benefits: Competitive salary, flexible benefits, and a supportive work environment.
- Other info: Hybrid role with a diverse, global team and excellent career growth.
- Why this job: Make a real difference in the lives of people living with diabetes.
- Qualifications: Danish and English fluency, with 1-2 years in customer service.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You will lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Danish speaker, emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Denmark who are using our devices for diabetes care and you will be part of a wider team who speak various languages, so this truly is a global opportunity within our organisation.
Responsibilities may include the following:
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritising calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge And Experience:
- Danish required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during call).
- 1-2 years work experience in a customer service environment.
Benefits & Compensation:
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognise their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed:
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we have been redefining what’s possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we’re dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Patient Services Representative in Watford employer: MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that values innovation and compassion in the healthcare sector. Our Watford location offers a supportive hybrid work environment, competitive salary, and a comprehensive benefits package, ensuring our employees thrive both personally and professionally. Join us to make a meaningful impact in the lives of people living with diabetes while enjoying opportunities for growth and collaboration within a diverse, multilingual team.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Representative in Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MiniMed on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and diabetes care. We recommend role-playing with a friend to get comfortable with your responses and show off that emotional intelligence!
✨Tip Number 3
Show your passion for helping others during the interview. Share personal stories or experiences that highlight your empathy and problem-solving skills. This will resonate well with MiniMed's mission of making a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the MiniMed team.
We think you need these skills to ace Patient Services Representative in Watford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how you can make a difference in the lives of people living with diabetes, so share any relevant experiences that highlight your empathy and emotional intelligence.
Tailor Your CV:Make sure your CV is tailored to the Patient Services Representative role. Highlight your customer service experience and any technical skills that relate to our products. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about MiniMed and our values!
How to prepare for a job interview at MiniMed
✨Know Your Stuff
Make sure you understand the products and services MiniMed offers, especially those related to diabetes care. Familiarise yourself with common customer queries and technical support issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Your Empathy
As a Patient Services Representative, emotional intelligence is key. Prepare examples of how you've handled difficult customer interactions in the past. Highlight your ability to listen actively and respond with compassion, as this will resonate well with the interviewers.
✨Practice Your Danish
Since you'll be supporting clients in Denmark, brush up on your Danish language skills. Be ready to demonstrate your fluency during the interview. You might even want to practice answering common interview questions in Danish to show your confidence.
✨Time Management Skills
The job requires effective multi-tasking and time management. Think of specific instances where you've successfully prioritised tasks or managed your time efficiently in a previous role. Sharing these experiences will illustrate your ability to meet KPIs and handle the demands of the position.
