At a Glance
- Tasks: Join our team to provide top-notch customer service and support in home maintenance.
- Company: Miller Homes builds better homes and communities, focusing on people and the planet.
- Benefits: Enjoy a competitive salary, work clothing, PPE, and a supportive work environment.
- Other info: Opportunity for growth in a company committed to employee well-being and community impact.
- Why this job: Be part of a team that values empathy, communication, and making a real difference.
- Qualifications: Must have a clean driving license, trades experience, and excellent communication skills.
The predicted salary is between 28800 - 43200 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people.
We wish to recruit a Customer Services Multi-Skilled Operative to join our Customer Services team based in our West Midlands Region. The successful candidate will have a clean driving license, be a time served trades-person who is able to demonstrate they are a team player. They will possess a keen work ethic, excellent communication skills, desire and drive to succeed and empathy and sympathy in equal measures when dealing with our customers and be smart, punctual, honest and reliable.
The main responsibilities of this role:
- To ensure the customer service vehicle is racked out appropriately and kept clean and tidy at all times.
- Vehicle to be checked weekly for compliance with the Health & Safety statutes of the business and in relation to common ‘road’ law.
- Always be of smart appearance and ensure you have the relevant footwear, and protection to the same, appropriate to the task you are assigned to prior to entering and working in occupied properties.
- To carry ID at all times and show upon request.
- To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks for the efficient managing of JDE.
- To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.
- To arrive promptly at the place of work and advise your Line Manager of any specific problems that may impact on this, prior to the time of your arrival.
- To carry out your work diligently & safely in line with the company SH&E Management System, available on our Intranet site Mpower and be available for work to meet the business need.
- You will also have a sound understanding of NHBC Technical Standards & Guidelines along with a sound decision making process and an ability to use your own initiative to problem solve.
Customer Service Technician in Worcester employer: Miller Homes Ltd
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a supportive work culture that prioritises employee well-being and professional growth. Our West Midlands team enjoys competitive salaries, comprehensive training, and the opportunity to contribute to building better communities while working in a collaborative environment that values integrity and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technician in Worcester
✨Tip Number 1
Familiarise yourself with the NHBC Technical Standards & Guidelines. Understanding these standards will not only help you in the interview but also demonstrate your commitment to quality and safety in customer service.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively resolved customer issues in the past. This will highlight your empathy and ability to connect with customers, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your experience as a trades-person and how it relates to customer service. Highlighting your technical skills alongside your customer interaction abilities will set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills. Think of specific instances where you've used your initiative to tackle challenges, as this will show your potential employer that you can handle the demands of the job.
We think you need these skills to ace Customer Service Technician in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Customer Services Technician role. Emphasise your communication skills, teamwork, and any trade qualifications you possess.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your work ethic and customer service experience make you a great fit for Miller Homes.
Highlight Relevant Skills:In your application, clearly outline your understanding of NHBC Technical Standards and your ability to problem-solve. This will demonstrate your capability to handle the responsibilities of the role effectively.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Miller Homes Ltd
✨Showcase Your Communication Skills
As a Customer Service Technician, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, especially when discussing how you would handle customer queries or complaints.
✨Demonstrate Your Team Player Attitude
Miller Homes values teamwork, so be ready to share examples of how you've successfully worked in a team environment. Highlight any experiences where collaboration led to positive outcomes.
✨Emphasise Your Work Ethic
The role requires a keen work ethic and reliability. Be sure to discuss your punctuality and dedication to completing tasks efficiently. Share specific instances where your work ethic made a difference.
✨Prepare for Technical Questions
Since the position requires knowledge of NHBC Technical Standards, brush up on these guidelines. Be ready to answer questions that assess your understanding and ability to apply these standards in real-world scenarios.
