At a Glance
- Tasks: Manage customer journeys post-completion and ensure high-quality service.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, bonus opportunities, and car allowance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a team focused on quality homes and exceptional customer experiences.
- Qualifications: Strong understanding of New Homes Quality Code and excellent customer service skills.
The predicted salary is between 40500 - 49500 £ per year.
Department
Customer Services
Location
- South Midlands
- Customer Support Manager
- South Midlands region, Northampton
- Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper.
We are also creating a better working environment for our people.
We create better places where people and planet prosper.
We are looking to recruit a Customer Support Manager to join our team in the South Midlands region.
The role of the Customer Support Manager is to manage the post‑completion customer journey and ensure customers receive a high‑quality, professional service following legal completion.
The role carries out inspections to confirm build quality and identify remedial works, working closely with technicians, contractors, and internal teams to ensure homes meet Miller Homes standards, the New Homes Quality Code, and customer expectations.
- Customer Support Manager Responsibilities
- Own and manage the customer journey post‑completion, ensuring a consistent, professional, and positive customer experience.
- Carry out quality inspections to ensure homes meet Miller Homes quality standards, the New Homes Quality Code, and NHBC requirements.
- Liaise with Customer Service, Sales, Production, and Site Teams to understand developments, build progress, and customer issues.
- Coordinate remedial works with external contractors, ensuring work is completed promptly and to the required standard.
- Customer Support Manager Requirements
- Strong understanding of the New Homes Quality Code.
- Good working knowledge of NHBC Technical Requirements and guidelines essential.
- Strong customer service focus with the ability to build trust and rapport with customers and contractors.
- Calm and controlled when dealing with challenging customers or situations.
What We Offer
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- £5,000 car allowance or Company car
- #J-18808-Ljbffr
Customer Support Manager - Northampton employer: Miller Homes Ltd
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a supportive and inclusive work culture that prioritises employee well-being and growth. Our Warrington office offers a competitive salary, generous annual leave, and a commitment to professional development, ensuring that our HR Assistant will thrive in a dynamic environment where they can make a meaningful impact on both our team and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Manager - Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Miller Homes Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Miller Homes Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Manager - Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Miller Homes Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Miller Homes Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Miller Homes Ltd!
How to prepare for a job interview at Miller Homes Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
