At a Glance
- Tasks: Provide 1st/2nd line IT support and solve tech issues for diverse clients.
- Company: Join Microbyte, a growing MSP with a dynamic team and exciting projects.
- Benefits: Competitive salary, on-the-job training, and clear career progression opportunities.
- Other info: Enjoy a supportive team culture and opportunities for professional development.
- Why this job: Be part of a fast-paced environment and work with the latest technologies.
- Qualifications: Previous IT experience in high-pressure settings and strong problem-solving skills required.
The predicted salary is between 25000 - 35000 € per year.
Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans. This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.
The candidate must have previous experience in a high-pressure environment involving many calls and cases each day. MSP or NOC experience is an essential criteria for this role.
The role will include:
- Call-taking and immediate fixes (triage)
- Pre-booked support tickets
- Working with forward-thinking engineers and the latest technologies
- On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)
- Diverse customer-base and solution portfolio
- Integration with a fast-paced, international team of people
- Excellent, developed roadmap opportunities for clear progression
Role Specifics:
- Probation Period: 3 months
- Working Hours: 08:45 – 17:30
- Project work: Opportunities available
- Transport: Must have a full UK driving license – pool cars available
- Salary: Dependent on experience but based on a clear roadmap
Working Knowledge Required:
- PC, Mac + Windows Server (2016, 2019, 2022) Administration
- Virtualisation Technologies (VMWare + Hyper-V)
- Office 365 Administration (Exchange Online, Teams + SharePoint)
- Printer Management + Administration
- General Application Support (Office, Sage etc.)
- Networking Concepts (DHCP, DNS, IP, NAT etc.)
- Backup Management + Administration
- Remote Support Tools
- Active Directory + Azure AD Administration
- Basic VoIP Understanding
For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.
1st/2nd Line IT Support Engineer in Peterborough employer: Microbyte Solutions Ltd
Microbyte is an exceptional employer, offering a dynamic work environment at our Peterborough Headquarters where innovation meets collaboration. With a strong focus on employee growth, we provide on-the-job training and support for professional qualifications, alongside clear progression pathways within a diverse and fast-paced team. Our commitment to a supportive culture, combined with exciting opportunities to work with cutting-edge technologies, makes Microbyte a rewarding place for IT professionals seeking meaningful careers.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Engineer in Peterborough
✨Tip Number 1
Get your networking game on! Connect with folks in the IT support scene, especially those who work at MSPs. LinkedIn is a goldmine for this – drop them a message and ask about their experiences or any tips they might have.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family to sharpen your communication skills. Focus on explaining technical concepts clearly, as you’ll need to do this daily in a high-pressure environment.
✨Tip Number 3
Show off your problem-solving skills! Prepare some real-life scenarios where you’ve successfully resolved IT issues. This will demonstrate your critical thinking abilities and how you handle pressure during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Microbyte.
We think you need these skills to ace 1st/2nd Line IT Support Engineer in Peterborough
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous IT career experience in your application. We want to see how you've thrived in high-pressure environments, so share specific examples of your call-taking and problem-solving skills.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the role. Mention your experience with MSP or NOC environments and any relevant technologies you’ve worked with, like Office 365 or virtualisation tools.
Communicate Clearly:Since superb communication skills are key for this role, make sure your application is clear and concise. We appreciate well-structured writing that gets straight to the point, so avoid fluff and keep it professional yet friendly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Microbyte Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC, Mac, and Windows Server. Be ready to discuss your experience with virtualisation technologies like VMWare and Hyper-V, as well as Office 365 administration. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in high-pressure environments. Think about times when you had to triage multiple calls or cases at once and how you prioritised them. This will demonstrate your critical thinking and ability to handle stress.
✨Communicate Clearly and Effectively
Since superb communication skills are a must for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would resolve a common issue, so being clear and concise will show that you can communicate well with both technical and non-technical customers.
✨Research Microbyte and Its Culture
Familiarise yourself with Microbyte's services and their approach to IT support. Understanding their customer base and the technologies they use will help you tailor your answers and show that you're genuinely interested in the company and its growth plans.
