Experienced Ward Administrator in London
Menlo Park London About the role
Patient Co-ordinator, Langford Progressive GP Group of Practices Looking for a career that matters?Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support.
As a Patient Co-ordinator, you'll be the first person they speak to.
You'll listen, guide, reassure and help patients access the right healthcare professional or service.
No healthcare experience?
You will already have developed transferrable skills and qualities in your career to date.
If you're personable, organised, reliable and enjoy helping others, we'd love to hear from you.
We've invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.
Detailed training from day one?
Weekly one-to-one meetings during probation?
Monday to Friday working?
Opportunities for career progression?
Continuous learning and development A career, not just a job Many of our Patient Co-ordinators go on to develop their careers within the organisation.
Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions.
One former Patient Co-ordinator even progressed into an HCA role before going on to study Medicine.
What you'll be doing As a Patient Co-ordinator, you'll be at the heart of our patient services team.
You'll: Be the first point of contact for patients contacting the practice Help patients access the most appropriate healthcare service Manage appointment requests and bookings Provide excellent customer service both over the phone and face-to-face Support patients with enquiries and administrative requests Create and maintain accurate patient records Process correspondence and documentation Work closely with GPs, nurses and other healthcare professionals Help ensure patients receive a safe, efficient and positive experience Every day is different, and every interaction matters.
Hours31 hour post on Mondays, Wednesdays, Thursdays and Fridays What we're looking for You don't need healthcare experience.
A confident communicator Comfortable speaking with people on the phone Compassionate and patient-focused Organised and able to manage multiple tasks Comfortable using computers, email and Microsoft Office Calm under pressure Keen to learn and develop Essential GCSE English and Maths (or equivalent experience)Experience in a customer-facing role Strong communication skills Commitment to delivering excellent service Desirable Experience within a GP surgery or healthcare setting Knowledge of EMIS or patient record systems Administration experience What our team says"No one expects you to know everything when you start.
The training and support are fantastic, and there's always someone willing to help."If you're looking for a rewarding role where you can help people every day, learn new skills and build a long-term career, we'd love to hear from you.
We have been named as the Recruitment Firm of the year at the Health Investor Awards, Winners of the Professional Service Provider of the Year at the General Practice Awards, Winners of the Recruitment Award at the Laing Buisson Awards and named on the Recruiter Hot100 list, so in dealing with us you'll be in safe hands!For every placement we make, Menlo Park plants two trees!
We plant one on your behalf and the other on the surgery's behalf.
By planting two trees we offset 0.6 tonnes of CO2, the equivalent of driving 1,466 miles in a standard car.
We want to contribute towards helping save the planet!
Your tasks
Be the first point of contact for patients and help them access healthcare services.
Your profile
Strong communication skills and a passion for helping others.
What's also included
Comprehensive training, Monday to Friday hours, and opportunities for career progression.
Tech stack & ways of working
Experienced Ward Administrator in London employer: Menlo Park
Join a thriving independent veterinary practice in Guildford, where you will enjoy genuine clinical freedom and strong surgical exposure within a supportive and collaborative team. With a focus on employee growth, the practice offers unlimited CPD funding, flexible working patterns, and a friendly culture that encourages innovation and teamwork, making it an excellent place for passionate Veterinary Surgeons to develop their skills and interests.
Your perspectives
Make a real difference in patients' lives while building a rewarding career.
StudySmarter Expert Advice
Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Menlo Park.
Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Menlo Park.
Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Menlo Park, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience
When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Menlo Park.
Showcase Your Administrative Skills
Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Menlo Park.
Craft a Meaningful Cover Letter
Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Menlo Park. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job
Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Menlo Park. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Menlo Park
Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Menlo Park’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
Locations
- London
