At a Glance
- Tasks: Support Spanish-speaking customers in their onboarding journey and improve their experience with Monzo Business.
- Company: Join a mission-driven fintech company transforming banking for everyone.
- Benefits: Competitive salary, flexible hours, £1,000 learning budget, and remote work support.
- Other info: Diverse and inclusive workplace focused on personal growth and development.
- Why this job: Be part of an innovative team shaping the future of banking for small businesses.
- Qualifications: Fluent in Spanish and English, with experience in customer support or sales.
The predicted salary is between 43000 - 58000 £ per year.
We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK.
As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond.
Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo.
- London | £43,000 - £58,000 | Benefits | 6 Month Fixed-Term Contract
- Our Business Banking team
Monzo Business is on a mission to make banking effortless for small businesses.
We help people start, run and grow their businesses with simple, transparent banking and tools that reduce financial admin, so they can spend more time focusing on what matters most.
We're launching Monzo Business in Spain, beginning with sole traders and micro-businesses, and this role will play a pivotal part in shaping that journey.
As one of our first Spanish-speaking Customer Acquisition Specialists, you'll be based in our UK Sales team while working closely with colleagues across Spain Go-To-Market, Growth Product, Customer Operations, Risk and Compliance.
You'll do far more than support customers - you'll help us learn, improve and build an exceptional experience from day one.
You’ll play a key role by...
- Supporting Spanish-speaking prospective customers throughout their onboarding journey via phone and email, helping them confidently navigate Monzo Business.
- Explaining our products and application process clearly, ensuring customers understand their next steps without providing financial, legal or regulatory advice.
- Working on assisted-conversion initiatives such as waitlists, application recovery and product education to improve customer outcomes.
- Capturing customer feedback, recurring questions and journey friction, turning conversations into actionable insights that influence Product, Growth and Operations.
- Maintaining accurate customer records, consent and activity within our CRM, ensuring excellent data quality and regulatory compliance.
- Collaborating closely with teams across Sales, Product, Operations, Risk and Compliance to continuously improve our launch and customer experience.
- Escalating customers appropriately when specialist support is required, always putting customer outcomes first.
- We’d love to hear from you if…
- You're fluent in both Spanish and English, with excellent written and verbal communication skills.
- You have experience supporting or selling to small businesses, ideally within financial services, Saa S or another consultative environment.
- You enjoy building trust with customers by asking thoughtful questions and explaining complex topics in a simple, empathetic way.
- You're organised and comfortable managing multiple customer conversations while maintaining excellent attention to detail.
- You thrive in fast-moving environments where processes are still evolving and you're excited to help shape how things are done.
- You have strong judgement, high integrity and know when to solve a problem yourself versus escalating to the right team.
Bonus points if you have experience with
- Banking, payments or other regulated industries.
- Salesforce or similar CRM platforms.
- Spanish small businesses, sole traders or company formation.
- Customer research, GTM experimentation or voice-of-customer programmes.
- Working cross-functionally with Product, Marketing, Operations, Risk or Compliance teams
Not ticking every box?
That’s totally okay!
Studies show that women and people of colour might hesitate to apply unless they meet every single requirement.
At Monzo, we’re dedicated to creating a diverse and welcoming team.
If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet.
- What’s in it for you
- £43,000 - £58,000 Incentive Awards tied to your performance.
- This role is based in our London office
- We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
- £1,000 learning budget each year to use on books, training courses and conferences.
- We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
- Plus lots more! Read our full list of benefits.
- Please note this will be a 6 month fixed-term-contract
- The application journey has 3 key steps
- 20 min recruiter call
- 30 min call with the Hiring Manager
- Take home task and in person task review
- 45 min behavioural interview
This process should take around 4-5 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
We’ll only close this role once we have enough applications for the next stage.
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo.
At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.
This is integral to our mission of making money work for everyone.
You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.
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Customer Acquisition Specialist, Fixed Term Contract employer: Meetborderless
Stripe is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Strategic Sales Compensation Analyst. With a focus on employee growth and development, you will have access to numerous opportunities to enhance your skills while working in a dynamic environment that values transparency and teamwork. Located in a vibrant tech hub, Stripe offers unique advantages such as flexible working arrangements and a commitment to diversity and inclusion, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Acquisition Specialist, Fixed Term Contract
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Meetborderless.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Meetborderless might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Customer Acquisition Specialist, Fixed Term Contract
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Meetborderless will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Meetborderless. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Meetborderless confidence in your short-term commitment to the role.
How to prepare for a job interview at Meetborderless
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Meetborderless.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Meetborderless that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
