Digital Product Manager

Reports to: Director of Product & Systems

Location: London

About MAXIS GBN

MAXIS GBN was co-founded in 1998 by MetLife and AXA, two of the largest and most trusted insurance companies in the world. In 2016, MAXIS GBN became a joint venture and established itself in London with offices at Monument where we employ an international team of 100 staff, with another 90 based in eight countries around the world. At MAXIS GBN, we work with multinational companies to help them deliver employee benefits (EB) to their staff around the world. We are a market leader in the global EB space, offering global pooled and captive solutions as well as comprehensive wellness packages.

Summary of Responsibilities:

This is a high-impact individual contributor role sitting within the newly formed Product function at MAXIS GBN. The Digital Product Manager for OneClient will own the end-to-end product lifecycle for our client-facing analytics portal used by multinational clients, brokers, and MAXIS account teams. This person will take ownership of the day-to-day running of the portal as the foundation for developing and championing a long-term product vision and strategy, using deep user research, industry insight, and delivery credibility to build the case for where OneClient goes next. They will work in close collaboration with the Business Development, Data, Solutions and R&R teams, reporting directly to the Director of Product & Systems. Strong data literacy and a genuine curiosity about how analytics can drive client value are essential for this role.

• Product ownership: OneClient portal
• Own the product strategy, roadmap, and backlog for the OneClient portal, balancing ongoing BAU priorities with strategic feature development.
• Develop and champion a clear product vision for OneClient, grounded in user research, industry knowledge, and business goals.
• Translate business and user requirements into well-defined epics, user stories, and acceptance criteria.
• Lead prioritisation conversations with BD and Data teams, balancing user needs against business value and technical feasibility.
• Oversee feature development end-to-end from discovery through to UAT and release working with the outsourced engineering team.
• Work closely with the Data team to maintain and build new analytics capabilities and reporting capabilities within OneClient.
• Own the product requirements for the analytics layer, translating data availability and client reporting needs into clear, usable product features for a diverse user base spanning HR, risk, compensation & benefits, and broker audiences.
• Monitor portal performance using available analytics tools and drive iterative improvements.

• Research & market intelligence
• Lead continuous discovery with BD, clients, and brokers to surface pain points, unmet needs, and opportunities.
• Conduct industry research to understand how peer networks, insurers, and intermediaries are evolving their client-facing analytics and reporting offerings.
• Synthesise internal and external insights into a coherent product strategy and a forward-looking initiative pipeline that builds the case for further investment in OneClient.

• Portal administration & operations
• Own the day-to-day administration of the OneClient portal, including content updates, report file uploads, and user management and access provisioning.
• Manage and triage support tickets from internal and external users, ensuring timely resolution and clear communication.
• Maintain up-to-date process documentation for portal operations, administration procedures, and user-facing guidance.
• Identify recurring operational issues and translate them into product improvements where appropriate.

• Stakeholder & cross-functional collaboration
• Build strong working relationships with Business Development, Data, Solutions and R&R teams, acting as the central point of contact for OneClient product decisions.
• Communicate roadmap changes, feature releases, and delivery progress clearly to internal stakeholders.
• Engage with legal and compliance teams where product changes require approval.

Person Specification

Required competencies and experience:

• 4+ years of product management experience with a thorough understanding of the end-to-end product lifecycle, ideally on a client-facing B2B digital product.
• Strong data literacy: able to work fluently with data teams and understand reporting and data structures.
• Solid understanding of UX and UI design principles, including navigation, accessibility, visual hierarchy, and information architecture with the ability to make and defend design decisions.
• Demonstrated experience in user research and continuous discovery - able to design and run research with diverse user groups including enterprise clients, brokers, and internal commercial teams, and translate findings into product strategy.
• Experience owning analytics or data-heavy products, with familiarity with BI and visualisation tooling (Tableau or equivalent).
• Proven ability to balance strategic product development with hands-on portal administration and BAU management.
• Strong requirements gathering skills: able to facilitate workshops and interviews across a diverse, international user base and turn findings into actionable product decisions.
• Comfortable working with outsourced development teams and able to challenge proposals, manage delivery rhythm, and maintain quality without direct engineering authority.
• Excellent stakeholder management and communication across all levels.
• Strong written and verbal communication; able to produce specs, user stories, process documentation, and user-facing content to a high standard.
• Organised and detail-oriented: comfortable managing multiple workstreams across feature development, administration, and user support simultaneously.

Desirable competencies and experience:

• Background in insurance, reinsurance, employee benefits, or a similarly regulated, operationally complex industry.
• Experience working in an international or matrix organisation environment.
• Hands-on experience with prototyping tools such as Figma or equivalent; ability to produce wireframes or low-fidelity mock-ups to communicate design intent to developers.
• Agile framework accreditation (CSPO, PSPO, or equivalent).

Language requirements:

• English to a high level of fluency, both spoken and written.
• Spanish or French a plus.