Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead exciting projects on a global customer experience platform with diverse teams.
- Company: Join a renowned global brand driving digital transformation.
- Benefits: Competitive salary, career growth, and the chance to work on innovative tech.
- Other info: Dynamic role with opportunities to collaborate globally and develop your skills.
- Why this job: Make a real impact in enhancing customer experiences across multiple platforms.
- Qualifications: Experience in programme delivery and Agile/SCRUM methodologies required.
The predicted salary is between 80000 - 85000 £ per year.
A global Customer Experience (CX) team is hiring for a Programme Manager to oversee the delivery of a number of workstreams on an innovative digital platform build. Seeking to deliver best-in-class CX across all touchpoints including web, mobile, tablet and retail, this is the chance to collaborate with culturally diverse global teams of Product, Customer Experience, Delivery, PMO, Development, UX / UI as well as business stakeholders.
This is a unique opportunity to develop your skills and further your career during an exciting period of digital change sponsored by the board of directors in this global brand.
To apply for this role, you should have experience delivering global customer-facing platforms in an Agile / SCRUM framework with a deep passion for platform tech.
As a Programme Manager, you will:
- Deliver across a number of workstreams on a global customer experience platform, collaborating with digital, Customer Experience, IT and business teams.
- Develop programme plans, managing budgets, briefs and schedules for your workstreams, working with the PMO for project planning and Agile delivery.
- Escalate the programme status including issues / risks to senior stakeholders where appropriate.
- Assist global teams in developing and delivering new user and customer experiences across the platform.
- Serve as the regional point of contact for marketing teams within the programme.
- Ensure relevant teams are briefed on delivery processes, identifying project issues and removing roadblocks, both project and development.
To apply for this role, you should be able to show:
- Experience of programme delivery on an international / global customer-facing platform build, ideally as a Programme Manager (or Project Manager, Project Director or Programme Director).
- A collaborative approach to programme delivery, demonstrating experience working with both business and digital / technical stakeholders around the world.
- Knowledge of Kanban as well as Agile / SCRUM experience and previous working knowledge of JIRA.
- Strong reporting skills – having reported in the past to senior stakeholders.
- Knowledge of web apps, information systems, digital marketing solutions and social media platforms.
Match Digital specialises in connecting talented individuals with businesses in the digital, technology, media and marcomms industries.
Programme Manager employer: Match Digital
Contact Detail:
Match Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Programme Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your experience with global customer-facing platforms. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on Agile and SCRUM methodologies. Be ready to discuss how you've successfully delivered projects in the past, and don’t forget to highlight your collaborative approach with diverse teams!
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Programme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Programme Manager role. Highlight your experience with global customer-facing platforms and Agile methodologies. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and platform tech. Tell us why you're excited about this opportunity and how you can contribute to our team.
Showcase Your Collaboration Skills: Since this role involves working with diverse teams, make sure to highlight your collaborative approach in both your CV and cover letter. Share examples of how you've successfully worked with different stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Match Digital
✨Know Your Agile Inside Out
Make sure you brush up on your Agile and SCRUM knowledge. Be ready to discuss how you've applied these methodologies in past projects, especially in delivering global customer-facing platforms. This will show that you understand the framework and can effectively lead teams.
✨Showcase Your Collaborative Spirit
Prepare examples that highlight your experience working with diverse teams across different cultures. Discuss how you’ve successfully collaborated with both technical and business stakeholders to deliver projects. This will demonstrate your ability to bridge gaps and foster teamwork.
✨Be Ready to Talk Budgets and Schedules
Since you'll be managing budgets and schedules, come prepared with specific instances where you've successfully handled these aspects in previous roles. Highlight any tools or methods you used to keep everything on track, as this will showcase your organisational skills.
✨Prepare for Stakeholder Engagement
Think about how you've escalated issues or risks to senior stakeholders in the past. Be ready to discuss your reporting skills and how you ensure transparency in communication. This will illustrate your capability to manage expectations and keep everyone informed.