Service Advisor in Ashford
Marshall Motor Group Ashford About the role
Responsibilities
- You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
- You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow‑ups to maintain strong relationships and customer satisfaction.
- You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.
Qualifications
- Someone with ideally an automotive background, but more importantly with the right customer service experience.
- Someone organised and detail‑oriented, with excellent communication skills and the ability to manage their own workload and customer base.
- A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
- Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.
What We Offer
We want to hear from people with a customer‑centric, can‑do attitude who are ready to drive their career – and our company – forward.
- Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
- Full tailored training: 2‑Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one.
We will also deliver a future bespoke session to ensure you are comfortable with your progress.
- Career development: Ongoing manufacturer training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.
£30,738 basic | £37,938 OTE; 25 days’ annual leave plus bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase and more; Access to exclusive shopping and lifestyle perks.
Full‑time, 45 hours per week, including Saturday mornings on a rota basis.
Drive your service career with a brand that puts people first – customers and colleagues alike.
At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
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Your tasks
Be the vital link between customers and our workshop, ensuring top-notch service.
Your profile
Customer service experience is key; automotive background is a bonus!
What's also included
Competitive salary, performance bonuses, tailored training, and exclusive employee perks.
Tech stack & ways of working
Service Advisor in Ashford employer: Marshall Motor Group
Marshall Motor Group is an exceptional employer that prioritises employee development and a supportive work culture. With competitive salaries and comprehensive benefits, including tailored training programmes, employees are empowered to grow their careers while enjoying a dynamic and customer-centric environment in the automotive industry.
View Marshall Motor Group profile
Your perspectives
Drive your career forward while making a real difference for customers every day.
StudySmarter Expert Advice
Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marshall Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marshall Motor Group before they even post them.
Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills
In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marshall Motor Group
Your cover letter is your chance to shine! Tell us why you want to work at Marshall Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills
If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills
Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marshall Motor Group!
How to prepare for a job interview at Marshall Motor Group
Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
Locations
- Ashford
