Senior Implementation Manager

Salary: £60,000 to £70,000 base + 10% bonus and comprehensive benefits

Location: Old Street 2 days per week, 3 days from home.

Why this role?

• Take ownership of complex customer projects for large organisations in the UK and internationally.
• Join a successful, growing B2B technology business where your work has real visibility and impact.
• Combine project leadership, customer consulting and problem-solving in a role with plenty of autonomy.
• Work closely with senior customer stakeholders from initial handover through to successful launch.

About our client

Our client is an established enterprise B2B SaaS provider to large organisations around the world.

Following continued growth, they are expanding their professional services team to support an increasing number of enterprise customers.

The business has built a collaborative, high-trust culture where people are given genuine ownership of their work. It offers the pace and autonomy of a scale-up, alongside the stability of an established and successful software business.

The opportunity

As a Senior Implementation Manager, you will take ownership of customer implementation projects from the point a new client signs through to successful launch.

You’ll become the main point of contact during this process, bringing together customer teams and internal specialists to keep projects moving and ensure everything is delivered successfully.

It’s a varied role. One day you might be running a customer workshop, the next resolving an implementation challenge, managing competing priorities or helping senior stakeholders understand what needs to happen next.

This is not a pure project management role; you'll need practical data-wrangling capability (handling raw data files and basic scripting/querying) to troubleshoot technical prerequisites directly with client IT teams.

What you will be doing

• Manage multiple enterprise customer projects from kick-off through to launch.
• Own project plans, milestones, dependencies and customer communication.
• Run discovery sessions, workshops and regular project meetings.
• Coordinate customer teams and internal specialists to keep projects on track.
• Identify potential problems early and take ownership of resolving them.
• Help customers understand requirements and translate complex information into clear next steps.
• Build strong relationships with senior stakeholders throughout the implementation process.
• Ensure customers have a smooth transition into using the platform successfully.
• Contribute to improving delivery processes as the professional services function continues to grow.

What you will need to succeed

• Experience working in SaaS professional services or implementation for a fintech company.
• A track record of delivering complex projects for larger or enterprise customers.
• Confidence managing several customer projects at the same time.
• Hands-on technical aptitude with data manipulation and analysis (e.g. working with flat files/datasets using Python or SQL), alongside an understanding of file transfer protocols (SFTP) and systems integration.
• Excellent communication skills and confidence working with senior stakeholders.
• A practical, proactive approach to solving problems.
• Comfortable working in a growing technology business where processes are still evolving.

You’ll suit this role if you enjoy taking ownership, working directly with customers and being the person responsible for getting complex projects over the line.

#J-18808-Ljbffr