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- Tasks: Lead the store floor, motivate your team, and ensure top-notch customer service.
- Company: Join Mango, a vibrant fashion brand with a global presence.
- Benefits: Enjoy a 35% discount, employee support, and endless development opportunities.
- Other info: Grow your career in a leading fashion company with international opportunities.
- Why this job: Be part of a dynamic team in a fast-paced retail environment.
- Qualifications: Looking for enthusiastic individuals who thrive on teamwork and communication.
The predicted salary is between 25000 - 30000 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.
We are looking for a Floor Manager to join our team! Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times. 40 hours per week. Over 5 days. Full flexibility required. Monday to Sunday.
Key Responsibilities:- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
What Makes Us Special?- Discount on all our lines.
- Uniform per season.
- Employee Assistance Programme (EAP).
- Constant development opportunities with varied challenges that generate on-the-job learning.
- Close, inspiring, and ambitious work environment.
- You will be part of a leading company in the fashion industry, dynamic and in full innovation.
As a member of the Mango team, you’ll get a 35% discount on all our lines, so that you’ll always be wearing the latest! Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice. At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalised mentoring, continuous development programs and internal promotion opportunities that will drive you towards success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity.
FLOOR MANAGER (40 hours, Newcastle) employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLOOR MANAGER (40 hours, Newcastle)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Mango's values and culture. This way, you can show how your passion for fashion aligns with their mission and how you can contribute to their vibrant team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can lead a team and boost sales, as these are key for the Floor Manager role.
✨Tip Number 3
Dress to impress! Since you're applying for a fashion-forward company, make sure your outfit reflects your personal style while being professional. Show them you understand the brand's aesthetic!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace FLOOR MANAGER (40 hours, Newcastle)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about the role and how you can bring that energy to our team!
Tailor Your CV: Make sure your CV is tailored to the Floor Manager position. Highlight your experience in leading teams, achieving sales targets, and providing excellent customer service. We love seeing relevant examples that match what we’re looking for!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to know what makes you unique. Share your story and how it aligns with our values at Mango!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and get you one step closer to joining our vibrant team!
How to prepare for a job interview at Mango
✨Know Your Stuff
Before the interview, make sure you’re familiar with Mango’s brand values and product lines. This will show your passion for the company and help you connect with the interviewer. Brush up on their latest collections and any recent news about the brand.
✨Show Your Leadership Skills
As a Floor Manager, you’ll need to lead a team effectively. Prepare examples of how you’ve motivated teams in the past or handled challenging situations. Be ready to discuss your leadership style and how you can inspire others to achieve sales targets.
✨Customer Service is Key
Mango places a high value on customer service, so be prepared to discuss your approach to providing excellent service. Think of specific instances where you went above and beyond for a customer and how that impacted sales or customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.