At a Glance
- Tasks: Support commercial analysis and owner engagement for luxury hotel portfolio.
- Company: Join the prestigious Mandarin Oriental Hotel Group, known for exceptional service and luxury.
- Benefits: Enjoy competitive salary, health benefits, and unique learning opportunities.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Gain early-career exposure in hospitality development with a global luxury brand.
- Qualifications: 3-5 years in hospitality, strong analytical skills, and a Bachelor's degree preferred.
The predicted salary is between 40500 - 49500 £ per year.
Mandarin Oriental Hotel Group is looking for an Assistant Manager, Portfolio Management to join our Portfolio Management team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About the job
Based at the Mandarin Oriental Hotel Group Corporate Office, within the Portfolio Management Department in Hong Kong or London, the Assistant Manager, Portfolio Management is responsible for supporting the commercial analysis, owner engagement and project coordination behind decisions that shape the long-term value of our global portfolio, across the full hotel lifecycle from pre-opening to renewals. The Assistant Manager, Portfolio Management reports to the VP, Global Head of Portfolio Management, with day-to-day guidance from the Senior Manager, Portfolio Management.
As Assistant Manager, Portfolio Management, you will be responsible for the following duties:
- Prepare the analysis and background materials that inform commercial discussions and negotiations with owners, and help drive internal alignment on the Group's position.
- Monitor key obligations in hotel management agreements across the portfolio, identifying opportunities and risks early, and maintain the relevant tracker and records.
- Support the review and assessment of financial projections, and the rollout of governance frameworks that guide commercial decisions across the hotel lifecycle.
- Support the execution of the Group's owner strategy, developing insights that inform senior leadership's decisions.
- Help build and maintain the Group's owner information and records, and capture owner and project knowledge from colleagues across the Group so that it is retained, structured and accessible.
- Lead and coordinate internal stakeholders to prepare briefing materials for the CEO, and prepare polished, insightful owner presentations.
- Prepare, review and collate content, and partner with Brand and external agencies on ongoing Group communications to owners.
- Plan and deliver owner events and engagements, from planning and stakeholder coordination to on-site support, and support the implementation of tailored engagement plans.
- Oversee owner recognition arrangements, working with support colleagues.
- Participate on behalf of Portfolio Management in regional project meetings, track key project matters across the regional pipeline, and coordinate project communications so that messages to owners are consistent and well timed.
- Support project handovers and owner introductions by coordinating required information, tracking outstanding documents and helping to prepare owner-facing materials.
- Support on owner-related matters escalated after opening, and escalate complex, sensitive or potentially material matters to senior Portfolio Management colleagues at an early stage.
As Assistant Manager, Portfolio Management, we expect from you:
- Approximately 3–5 years of hospitality experience, with familiarity in hotel profit and loss statements, USALI, financial projections and key performance metrics (RevPAR, GOP, management fees and owner returns).
- Interest in hotel management agreements, owner economics and investment decisions. Direct hotel management agreement experience is an advantage but not required.
- Strong analytical, drafting and presentation skills.
- Experience in project management, coordinating events, senior guest stays or high-touch stakeholder arrangements, which is an advantage.
- Fluent written and spoken English. For the Hong Kong location, fluent Chinese is required. For the London location, an additional European language is an advantage.
- Advanced Microsoft 365 skills, particularly Excel and PowerPoint.
- A Bachelor's degree in Hospitality, Real Estate, Finance, Business or a related field is preferred.
- Willingness to travel occasionally.
Key attributes: curious and commercially aware, eager to learn and be coached, proactive and highly organised with a disciplined approach to follow-through, service-minded, discreet and dependable with sound judgement when handling sensitive owner and commercial information, collaborative across functions, cultures and time zones, and genuinely enthusiastic about the Mandarin Oriental brand and luxury hospitality.
Our commitment to you:
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits package.
- Rare early-career exposure to some of the most prominent families, investors and institutions in their markets.
- A platform for a career in hospitality development, asset management or investment within an established global luxury brand.
We're Fans. Are you?
Assistant Manager, Portfolio Management in London employer: Mandarin Oriental Group
Mandarin Oriental Hyde Park, London is an exceptional employer that offers a vibrant and inclusive work culture, where employees are valued and encouraged to grow. With extensive staff benefits and opportunities for professional development, you will thrive in a premium luxury hospitality environment that prioritises both employee well-being and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Portfolio Management in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental Group
Don't be shy about reaching out to Mandarin Oriental Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager, Portfolio Management in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
