At a Glance
- Tasks: Lead user-centred design projects to improve public services and drive impactful change.
- Company: Join Made Tech, a forward-thinking company dedicated to enhancing society through technology.
- Benefits: Enjoy paid counselling, flexible work locations, and opportunities for professional growth.
- Other info: Be part of a supportive culture that values diversity and innovation.
- Why this job: Make a real difference in the public sector while developing your leadership skills.
- Qualifications: Experience in user-centred design and strong leadership abilities required.
The predicted salary is between 60000 - 80000 £ per year.
Office: Bristol, London, Manchester or Swansea.
About Made Tech
Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
About the role
Our User Centred Design Principals are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients. We believe that great delivery stems from:
- a thorough understanding of our clients and their needs
- strong practice skills and subject matter expertise
- excellent leadership
- a clear vision of lasting and effective change in a public sector environment
- the ability to translate meaningful strategy into effective implementation
We expect our User Centred Design Principals to bring all of this and to enthuse our design teams and clients with the same passion. The successful candidate will lead the user‑centred design aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will bring thought leadership and best‑practice, honed through hands‑on experience in both the private and public sector. They will work with user researchers, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes. They will often be responsible for translating a product vision into a UX strategy that can deliver a category‑leading user experience, driving impact and reach across multiple user groups.
Working in an Agile delivery setting alongside product designers, the User Centred Design Principal will oversee and be responsible for the hands‑on delivery of usability improvements and end‑to‑end journeys across all channels including app and web. They will be comfortable blending the just‑in‑time delivery of key design artefacts into the delivery teams with continuous discovery and ideation of longer‑term features and usability improvements. They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction.
In addition, our User Centred Design Principals are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.
Key responsibilities
Our User Centred Design Principals are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. User Centred Design Principals are responsible for the practice and service line‑specific delivery elements of an engagement/account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions. The right person for this role will do this by combining their design experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.
Your role at Made Tech
- Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials
- Assess project performance as a part of the billable delivery team, QA design deliverables and outcomes, and ensure client satisfaction.
- Deliver design elements alongside client and Made Tech delivery teams
- Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers
- Act as a UCD authority to provide oversight and ensure alignment with internal and industry best practices.
- Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge
- Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector
- Participate in business development activities, including bids and pre‑sales within the account, industry and practice.
- Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission
- Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues
- Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events
Skills, knowledge and expertise
Throughout the interview, we’ll be assessing for skills in the following areas:
- Leadership
- Commercial skills, growing our practice
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years’ continuous UK residency and 5 years’ employment history (or back to full‑time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
Here are some of our most popular benefits listed below:
- Paid counselling – we offer paid counselling as well as financial and legal advice
Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)
Join us in our mission to use technology to improve society for everyone. We’re also committed to building a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, and we encourage people from underrepresented groups to apply for roles with us.
User Centred Design Principal employer: Made Tech Limited
At Made Tech, we pride ourselves on being an exceptional employer that champions a culture of collaboration and innovation. Our User Centred Design Principals play a pivotal role in shaping public services through human-centred technology, while enjoying a supportive work environment that fosters professional growth and development. With offices in vibrant cities like Bristol, London, Manchester, and Swansea, we offer unique opportunities to engage with diverse clients and contribute to meaningful societal change, all while benefiting from our comprehensive support systems including paid counselling and a commitment to inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land User Centred Design Principal
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in user-centred design. Make it easy for potential employers to see what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user-centred design. We want you to feel confident and ready to showcase your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Made Tech. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace User Centred Design Principal
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the User Centred Design Principal role. Highlight your experience in user-centred design and how it aligns with our mission at Made Tech. We want to see how you can bring your unique skills to improve public services!
Showcase Your Leadership Skills:As a User Centred Design Principal, you'll be leading teams and projects. Use your application to demonstrate your leadership experience and how you've successfully guided teams in the past. We love seeing examples of how you've inspired others!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Remember, clarity helps us understand your fit for the role better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Made Tech!
How to prepare for a job interview at Made Tech Limited
✨Know Your User-Centred Design Principles
Before the interview, brush up on your knowledge of user-centred design principles. Be ready to discuss how you've applied these in past projects, especially in public sector contexts. This will show that you understand the core values of Made Tech and can lead effectively.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership abilities. Think about times when you've mentored team members or led a project to success. Highlight how you can inspire and enthuse design teams, as this is crucial for the User Centred Design Principal role.
✨Engage with Client Needs
Show that you can build trusted relationships with clients by discussing how you've previously engaged with stakeholders to understand their challenges. Be ready to share specific instances where your insights led to improved outcomes, demonstrating your ability to act as a trusted advisor.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working in an Agile delivery setting, make sure you understand Agile principles and practices. Be prepared to discuss how you've successfully blended design artefacts into Agile workflows and contributed to continuous discovery and ideation.
