At a Glance
- Tasks: Lead user-centred design projects to improve public services and user experiences.
- Company: Join Made Tech, a forward-thinking company dedicated to societal improvement through technology.
- Benefits: Enjoy paid counselling, flexible locations, and a supportive work culture.
- Other info: Be part of a diverse team committed to innovation and excellence.
- Why this job: Make a real difference in society while developing your design leadership skills.
- Qualifications: Experience in user-centred design and strong leadership abilities required.
The predicted salary is between 60000 - 80000 £ per year.
Office: Bristol, London, Manchester or Swansea.
About Made Tech
Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
About the role
Our User Centred Design Principals are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients. We believe that great delivery stems from:
- a thorough understanding of our clients and their needs
- strong practice skills and subject matter expertise
- excellent leadership
- a clear vision of lasting and effective change in a public sector environment
- the ability to translate meaningful strategy into effective implementation
We expect our User Centred Design Principals to bring all of this and to enthuse our design teams and clients with the same passion. The successful candidate will lead the user‑centred design aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will bring thought leadership and best‑practice, honed through hands‑on experience in both the private and public sector. They will work with user researchers, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes. They will often be responsible for translating a product vision into a UX strategy that can deliver a category‑leading user experience, driving impact and reach across multiple user groups.
Working in an Agile delivery setting alongside product designers, the User Centred Design Principal will oversee and be responsible for the hands‑on delivery of usability improvements and end‑to‑end journeys across all channels including app and web. They will be comfortable blending the just‑in‑time delivery of key design artefacts into the delivery teams with continuous discovery and ideation of longer‑term features and usability improvements. They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction.
In addition, our User Centred Design Principals are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.
Key responsibilities
Our User Centred Design Principals are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. User Centred Design Principals are responsible for the practice and service line‑specific delivery elements of an engagement/account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions.
The right person for this role will do this by combining their design experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.
Your role at Made Tech
- Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials
- Assess project performance as a part of the billable delivery team, QA design deliverables and outcomes, and ensure client satisfaction.
- Deliver design elements alongside client and Made Tech delivery teams
- Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers
- Act as a UCD authority to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge
- Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector
- Participate in business development activities, including bids and pre‑sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission
- Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues
- Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events
Skills, knowledge and expertise
Throughout the interview, we’ll be assessing for skills in the following areas:
- Leadership
- Commercial skills, growing our practice
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years’ continuous UK residency and 5 years’ employment history (or back to full‑time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
Here are some of our most popular benefits listed below:
- Paid counselling – we offer paid counselling as well as financial and legal advice
Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)
Join us in our mission to use technology to improve society for everyone. We’re also committed to building a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, and we encourage people from underrepresented groups to apply for roles with us.
User Centred Design Principal in Swansea employer: Made Tech Limited
At Made Tech, we pride ourselves on being an exceptional employer that champions a culture of collaboration and innovation. Our commitment to employee growth is evident through our mentoring programmes and opportunities for professional development, all while working in vibrant locations like Bristol, London, Manchester, or Swansea. We offer unique benefits such as paid counselling and a supportive environment that values diversity, making it a fulfilling place to contribute to meaningful public sector projects.
StudySmarter Expert Advice🤫
We think this is how you could land User Centred Design Principal in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to user-centred design. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your passion for user-centred design during interviews. Share specific examples of how you've made a difference in past projects, and don’t forget to highlight your leadership skills!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our mission at Made Tech.
We think you need these skills to ace User Centred Design Principal in Swansea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the User Centred Design Principal role. Highlight your leadership abilities and any relevant projects you've worked on in the public sector.
Showcase Your Passion:We want to see your enthusiasm for user-centred design! Share examples of how you've put users at the heart of your work and how that has led to successful outcomes. Let your passion shine through!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to describe your experience and achievements. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Made Tech Limited
✨Know Your User-Centred Design Principles
Before the interview, brush up on key user-centred design principles and methodologies. Be ready to discuss how you've applied these in past projects, especially in public sector contexts. This will show your depth of knowledge and passion for the role.
✨Demonstrate Leadership Experience
Prepare examples that highlight your leadership skills, particularly in guiding design teams or managing client relationships. Think about specific challenges you faced and how you overcame them, as this will resonate with their focus on strong leadership.
✨Showcase Your Collaborative Spirit
Since the role involves working closely with clients and cross-functional teams, be ready to share stories that illustrate your collaborative approach. Discuss how you’ve successfully partnered with user researchers, data analysts, and product owners to achieve project goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in real-world situations. Practice articulating your thought process and decision-making strategies, especially in relation to delivering effective user experiences in an Agile environment.
