Market Research Project Manager

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.

About the Business Division: This role is part of MED PLANET, a Lyon based fieldwork agency and a wholly owned subsidiary of M3 Inc. MED PLANET is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in France. MED PLANET provides high quality translations and transcription for healthcare fieldwork projects for the M3MR group.

Job Description: The mission of the Project Manager is to be a communication and relationship liaison between Med Planet, our clients, and other teams involved in the project’s completion. The Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget. This is the ideal role for someone who has experience in international market research, with focus on healthcare, fieldwork, and collaboration with all teams involved in the project.

Essential Duties and Responsibilities:

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making.
• Keep ownership of all aspects of the project, including project specifications review, project set up, resource planning, fieldwork and timelines planning.
• Coordinate project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Ensure quality standards and timelines are met during programming, translations, overlays and testing.
• Execute project launch and analysis, providing detailed feedback to clients with a solution approach.
• Manage fieldwork, delivering timely and high quality client updates, proactively managing and monitoring project recruitment.
• Ensure market research participants have a positive project experience by following sampling practices.
• Provide to client the agreed deliverables within expected timelines and quality.
• Meet billing deadlines and goals, ensuring high adherence to internal processes.
• Comply with M3MR groups operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3MR group policies.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Support the execution of client service improvement plans on allocated accounts.

Qualifications:

• Must have 2 years’ experience in market research project management, preferably in healthcare.
• Bachelor’s Degree or equivalent work experience.
• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well under pressure and meet deadlines.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• Have well-developed analytical and problem-solving skills.
• Ability to work autonomously and in a team environment.
• Ability to manage multiple online research projects accurately and on-time in a fast-paced environment.

Employee Benefits:

• Participation in a bonus scheme.
• 25 days annual leave.
• Pension 4%/4% employee/employer contributions.
• Vitality after probation.
• Discounted gym membership.