At a Glance
- Tasks: Deliver exceptional customer experiences and manage sales from reservation to completion.
- Company: Fast-growing developer focused on creating vibrant London living spaces.
- Benefits: Competitive pay, 25 days holiday, gym membership, and free meals at the office.
- Other info: Be part of an energetic company that values your ideas and growth.
- Why this job: Join a dynamic team making a real impact in London's property market.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast‑growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living – and we’re only getting started. We are part of Aldar, the UAE’s leading real‐estate developer, investor and manager. Together, we are committed to creating world‑class developments, anchored in high quality design, sustainability and outstanding customer service.
About The Role & Team
As a key member of the Sales team and reporting into the Regional Sales Manager, you will play a vital role in maintaining exemplar standards across London Square’s on‑site marketing suites and show homes, spread across multiple developments within our portfolio. Based on‑site, your primary responsibility will be to uphold an exceptional sales environment and deliver a seamless customer journey. Your role will focus on providing a world‑class customer experience from the initial point of contact through to legal completion and handover, aiming to achieve a market‑leading Net Promoter Score. Through effective communication with customers and agents, you will ensure a smooth, efficient process through to legal completion.
Key Responsibilities
- Progress sales from reservation to completion, liaising with buyers, solicitors and stakeholders.
- Build and nurture strong relationships with purchasers, delivering a bespoke service.
- Manage CRM systems to track interactions and milestones, ensuring smooth communication.
- Lead on all formal communication to customers during their journey including options and choices selections, pre‑completion correspondence and home demonstration appointments alongside the Customer Service Managers.
- Provide updates on build stages through newsletters and personalised communication.
- Organise and attend buyer‑focused events, offering a premium experience.
- Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations.
- Work closely with the Development Team to ensure we’re delivering customer‑focused schemes.
- Monitor and deliver an exemplary customer journey including Sales & Marketing Suites, Show homes and customer experience.
Key Skills & Experience
- Empathy and Communication Skills: Able to understand and respond to customers' needs with empathy, fostering a positive customer experience.
- Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company's vision for customer experience.
- Detail‑Oriented: Ensures that customer information, documents and selections are accurately recorded and tracked.
- Time Management: Capable of prioritising tasks to ensure timely communication and project progression, especially around critical dates like legal completions.
- Interpersonal Skills: Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone.
- Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover.
What’s in it for you?
Ensuring you have a work‑life balance and stay healthy and happy is important to London Square. We offer the following core benefits.
Benefits
- Competitive compensation package and discretionary bonus.
- Group Pension Scheme and Life Insurance.
- 25 days holiday plus bank holidays, including a holiday trading scheme and long‑service days.
Other Benefits
- Mobile phone allowance
- Dental cover
- Bupa Employee Assistance
- Virtual GP Service
- Salary sacrifice scheme for electric vehicles
- Cycle to Work
- Gym Membership corporate discounts
- Health Cash Plan
- Perkpal (shopping discounts)
- Tech Scheme
- Payroll Giving
- Free onsite gym (head office)
- Free breakfast and lunch (head office)
Our Commitment
Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us. London Square is proud to be an equal opportunities employer.
Customer Relations Executive employer: London Square
At London Square, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values people and purpose. Our commitment to employee well-being is reflected in our competitive benefits package, including generous holiday allowances, health plans, and opportunities for professional growth within a dynamic team dedicated to creating outstanding living spaces in London. Join us to be part of a forward-thinking company where your contributions truly matter and where you can thrive in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Get to know the company inside out! Research London Square's projects, values, and recent developments. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Relations Executive. Highlight your empathy and communication skills, as these are key to delivering that world-class customer experience they’re after.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at London Square.
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating a fantastic experience for customers, so share any relevant experiences that highlight your commitment.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Relations Executive. Highlight your skills in empathy, communication, and time management, as these are key to delivering the exceptional service we pride ourselves on at London Square.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences. Remember, we appreciate detail-oriented candidates who can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at London Square.
How to prepare for a job interview at London Square
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey from initial contact to legal completion. Be ready to discuss how you would ensure a seamless experience for buyers, as this role is all about delivering exceptional service.
✨Showcase Your Empathy
Prepare examples that highlight your empathy and communication skills. Think of situations where you successfully resolved customer issues or built strong relationships, as these are key traits for a Customer Relations Executive.
✨Master the Details
Since attention to detail is crucial, be prepared to discuss how you manage customer information and track interactions. Bring up any experience you have with CRM systems, as this will show you understand the importance of accurate record-keeping.
✨Engage with the Company’s Vision
Research London Square’s mission and values. Be ready to explain how your personal commitment to service quality aligns with their goal of creating world-class developments and an outstanding customer experience.
