At a Glance
- Tasks: Lead and grow membership while driving engagement, retention, and revenue.
- Company: Leading media business with a focus on membership and customer success.
- Benefits: Competitive salary, uncapped commission, hybrid work model.
- Other info: Collaborate closely with senior leadership for strategic direction and team development.
- Why this job: Shape member experiences and drive impactful growth in a dynamic environment.
- Qualifications: Proven B2B sales experience and strong leadership skills.
The predicted salary is between 50000 - 60000 € per year.
Leading media business seeks commercially minded Membership & Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey – from acquisition and onboarding through to engagement and renewal.
The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance. The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences.
The role will be well supported by the Director of Customer & Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution.
Key Responsibilities- Membership Growth, Sales & Customer Success – Own the full membership lifecycle, taking accountability for member acquisition, engagement, retention and renewal.
- Product Development & Proposition Enhancement – Play a key role in the ongoing development and evolution of the membership product, ensuring it remains relevant, differentiated and commercially strong.
- Team Leadership & Delivery – Line manage and develop the Customer Success Executive, setting clear objectives and supporting performance and progression.
- Conferences, Awards & Revenue Generation – Sell delegate attendance for conferences and awards to existing and prospective members, working toward agreed revenue targets. Use delegate sales as a strategic tool to build relationships, deepen market understanding and create a strong pipeline for membership sales.
- Strategy, Collaboration & Reporting – Work with the Director of Customer & Client Success to develop and deliver strategies that support the growth of membership, conferences and awards.
- Proven experience selling a B2B membership licensed offering with consistent track record in delivering excellent revenue.
- High achiever commercially over a period of 4 years+.
- Ideally degree educated.
- Strong sales ethic.
- Ideally some experience managing a small team.
- Customer Success experience would be highly preferable.
Senior Business Development Manager - Subscriptions in London employer: LIPTON MEDIA
As a leading media business based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model offers flexibility, while our commitment to collaboration ensures that you will work closely with senior leadership to drive impactful membership strategies. With competitive compensation and uncapped commission potential, we provide an environment where your contributions are recognised and rewarded, making us an excellent employer for those seeking meaningful and fulfilling careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Development Manager - Subscriptions in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their membership model, and think about how you can drive engagement and retention. Show them you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the best choice.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. It shows you’re serious about joining our team and making an impact.
We think you need these skills to ace Senior Business Development Manager - Subscriptions in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Business Development Manager. Highlight your experience in membership growth and customer success, and don’t forget to showcase any relevant achievements that demonstrate your sales prowess.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about driving member engagement and retention. Share specific examples of how you've successfully managed relationships and led teams in the past.
Showcase Your Commercial Mindset:We want to see your commercial acumen! In your application, mention any strategies you've implemented that have led to revenue growth or enhanced member experiences. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at LIPTON MEDIA
✨Know Your Membership Lifecycle
Make sure you understand the full membership lifecycle, from acquisition to renewal. Be ready to discuss how you've successfully managed similar processes in the past and how you can apply that experience to enhance member engagement and retention.
✨Showcase Your Sales Success
Prepare specific examples of your B2B sales achievements, especially in membership or subscription models. Highlight your strategies for driving revenue and how you’ve consistently met or exceeded targets over the years.
✨Demonstrate Team Leadership Skills
If you have experience managing a team, be prepared to talk about your leadership style and how you've supported team development. Discuss how you set objectives and foster a collaborative environment to achieve success.
✨Engage with Strategic Thinking
Be ready to discuss your approach to developing and executing strategies that drive membership growth. Think about how you can align your ideas with the company's goals and demonstrate your ability to work closely with senior stakeholders.
