At a Glance
- Tasks: Lead the hotel team to create unforgettable guest experiences and manage daily operations.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Embrace diversity and inclusion in a workplace that celebrates every individual.
- Why this job: Be part of a supportive team that values your growth and development in hospitality.
- Qualifications: Experience in hospitality and strong leadership skills are preferred.
The predicted salary is between 25000 - 30000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as manage day‑to‑day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel.
Responsibilities
- Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality.
- Have strong operational knowledge with the ability to work across departments as required.
- Support other managers with interviews and recruitment – it’s a team effort.
- Coach and train new starters – we want everyone to feel confident in their new role.
- Have excellent problem‑solving skills with the confidence to manage conflicts or complaints seamlessly.
- Collaborate with your local HR team to host engaging activities for the team.
- Preferably have experience working in a branded hotel or restaurant.
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between.
- Wellbeing Calendar.
- Ongoing job‑related training programmes with clear paths for progression.
- Regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars to support your progress.
Workplace Culture
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We are a Disability Confident Employer and a member of the Valuable 500, partnering with social enterprises to change attitudes toward disability and provide opportunities ensuring everyone can fulfil their potential at work.
Why join us as a Duty Manager?
We look after our colleagues just as well as we look after our guests. With support on tap, top‑notch practical training and clear progression, you’ll be on track for a brilliant future in Hospitality. Our vision is simple: to be the first choice for everyone who values genuine hospitality.
Duty Manager employer: Leonardo Hotel Management (UK) Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Duty Manager, you will benefit from comprehensive training programmes, clear career progression paths, and unique perks such as special room rates and engaging team activities, all while being part of a community that prioritises genuine hospitality and employee wellbeing.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the hotel inside out! Spend some time visiting the place, chatting with staff, and understanding the vibe. This will not only help you feel more confident but also show your genuine interest in being part of the Leonardo community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality and team management. Think about your past experiences and how they align with the responsibilities of a Duty Manager. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and being part of something special at Leonardo.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application:Make sure to customise your application for the Duty Manager role. Highlight your relevant experience and skills that align with our values and responsibilities. This shows us you’re genuinely interested in joining our community!
Showcase Your Problem-Solving Skills:Since the role involves managing conflicts and complaints, share examples of how you've successfully handled similar situations in the past. We love to see candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Know the Company Culture
Before your interview, take some time to understand Leonardo's values and workplace culture. They emphasise being bold and a team player, so think about how you can demonstrate these traits in your responses.
✨Showcase Your Hospitality Skills
As a Duty Manager, you'll need strong operational knowledge and problem-solving skills. Prepare examples from your past experiences where you've successfully managed conflicts or motivated a team to deliver exceptional service.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences at Leonardo and how they foster a sense of belonging within the team. This shows your interest in the company and its culture.
✨Prepare for Team Dynamics
Since collaboration is key in this role, be ready to discuss how you’ve worked across departments in previous jobs. Highlight any experience you have in coaching or training new starters, as this aligns with the responsibilities of the Duty Manager.
