At a Glance
- Tasks: Manage end-to-end claims for commercial motor and liability, supporting complex cases.
- Company: Dynamic brokerage firm in Manchester with a focus on innovation.
- Benefits: Competitive salary, personal development opportunities, and wellbeing support.
- Other info: Join a collaborative team with opportunities for growth and community involvement.
- Why this job: Make a real impact by helping clients navigate challenging situations.
- Qualifications: Experience in commercial claims and strong client relationship skills required.
The predicted salary is between 29700 - 36300 £ per year.
Our client is looking for an experienced claims professional to manage the end-to-end claims process for brokerage clients, with a focus on commercial motor and liability. You may also support on larger, more sophisticated or contentious claims, from investigation and evaluation through negotiation to settlement.
RESPONSIBILITIES
- Managing the end-to-end claims process, with a focus on commercial motor and liability, and potentially supporting on larger, more sophisticated or contentious claims through investigation, evaluation, negotiation and settlement.
- Applying extensive knowledge of insurance policies, coverage types and claims procedures to assess and adjudicate claims accurately, within established timelines and guidelines.
- Collaborating closely with internal departments, external vendors and other stakeholders to resolve claims in a timely and efficient way.
- Analysing claims data, identifying trends and building reports, and developing strategies to mitigate risk, reduce claim frequency and improve claims management processes.
- Building and maintaining positive relationships with clients, brokers, insurers, loss adjusters, assessors, third-party legal representatives and industry partners to improve customer satisfaction and loyalty.
- Negotiating with insurers to secure the best possible settlement terms under the policy.
- Keeping up to date with industry trends, regulatory changes and emerging technologies to support innovation and better-informed decisions.
- Acting as an advocate for the claims function and for settlements.
DAY-TO-DAY
- Handling commercial motor and liability claims from first notification through to settlement.
- Working with insurers, loss adjusters and legal representatives to move claims forward.
- Supporting clients who may be in difficult or distressing situations with guidance and reassurance.
- Reviewing claims data and reporting on trends and ways to improve outcomes.
- Working independently while collaborating with colleagues and other stakeholders to meet deadlines.
EXPERIENCE
- Good experience and knowledge in commercial claims, specifically commercial motor and liability (essential).
- Brokerage experience (essential).
- Strong client relationship management experience (essential).
- Strong understanding of insurance policies, coverage types and claims procedures (essential).
- Understanding of the general and legal principles of insurance and the relevant regulatory and legal frameworks.
- GCSE Maths and English (or equivalent); A-levels desirable.
- CII and CILA qualifications are desirable.
SKILLS
- Excellent analytical, problem-solving and decision-making skills (essential).
- Outstanding communication, negotiation and interpersonal skills (essential).
- A customer-focused approach (essential).
- Experience of providing compassionate support, guidance and encouragement to clients in difficult or distressing situations (essential).
- Able to work independently, prioritise tasks and meet deadlines in a fast-paced environment.
- Confident, assertive and resilient under pressure.
- Able to adapt to diverse personalities, perspectives and cultural backgrounds, fostering an inclusive and collaborative environment.
BENEFITS
- A career you define, with the chance to make your mark in the areas you care about most, such as personal development, volunteering, charity fundraising or creating new insurance products that tackle society's biggest challenges.
- Support for your wellbeing in every aspect of your life, recognising that being happy and healthy at home helps you feel fulfilled at work, and vice versa.
Claims Handler in Manchester employer: Lawes Consulting Group
At Lawes Consulting Group, we pride ourselves on being an excellent employer that values and nurtures talent within a supportive and collaborative environment. As a Property Loss Adjuster based in Glasgow, you will benefit from a strong focus on employee development, a diverse portfolio of claims to manage, and the opportunity to work closely with industry professionals, all while enjoying the vibrant culture of Scotland's largest city.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Lawes Consulting Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Lawes Consulting Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Lawes Consulting Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Lawes Consulting Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Lawes Consulting Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Lawes Consulting Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Lawes Consulting Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Lawes Consulting Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
