At a Glance
- Tasks: Be the friendly face of our premium office, welcoming visitors and managing reception duties.
- Company: Join a dynamic team in a prestigious commercial building near Didcot.
- Benefits: Enjoy a competitive salary, pension scheme, and wellness resources.
- Other info: Perfect for those who thrive in fast-paced, people-focused roles.
- Why this job: Make a lasting impression while developing your professional skills in a vibrant environment.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 27976 - 27976 £ per year.
We are looking for a warm, professional, service-minded Front of House Receptionist to create an exceptional first impression within a premium commercial office building based on a business park close to Didcot in Oxfordshire. This is a highly visible role where you will be the face of the building, welcoming tenants, visitors and contractors, maintaining a polished reception environment and helping to create a positive and lasting impression for everyone who uses the building.
You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front-of-house environment. In addition to the core front-of-house responsibilities, this role may also include supporting communication, occupier engagement, newsletters, Canva, events and added-value initiatives that enhance the overall tenant experience.
Key Responsibilities- Service Delivery
- Providing a warm and professional welcome for tenants, visitors and contractors
- Managing busy periods confidently and courteously
- Supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
- Preparing refreshments for guests where required
- Supporting minor building queries and directing issues to the right parties
- Maintaining a reception environment that is organised, presentable and professional
- Supporting added-value services and occupier experience initiatives where agreed for the building
- Carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process
- Communication
- Communicating professionally with tenants, visitors, colleagues and service partners
- Producing short update reports and handovers as required
- Assisting with tenant messaging, notices and general building communication where required
- Preparing newsletters, occupier updates or promotional communications where required
- Using agreed communication tools, including Canva where appropriate, to support tenant engagement
- Professional Standards
- Maintaining high standards of presentation, conduct and reliability
- Ensuring consistent attendance and punctuality
- Following building procedures and supporting health and safety standards
- Representing the building and LAH in a professional and positive manner at all times
- Independence
- Managing the reception confidently on a day-to-day basis
- Prioritising tasks effectively during busy and quieter periods
- Using initiative and judgement appropriately
- Escalating issues to the right person when needed
- Liaising with contractors, cleaners, security and building management to help maintain standards
- Researching and introducing suitable added-value ideas where agreed
- Helping to coordinate occupier engagement, pop-up or community initiatives where required
- Using judgement to identify issues on site and escalate them appropriately to building management or service partners
Success in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.
Who This Role SuitsThis role is likely to suit someone who enjoys:
- Autonomy and ownership
- Interacting with people throughout the day
- Varied and fast-paced environments
- Problem solving and using initiative
- Presenting well and communicating confidently
- Bringing ideas and energy to the occupier experience
We are looking for individuals who can demonstrate the following in practice:
- Professionalism in presentation and communication
- A proactive, organised and calm approach
- Confidence working independently without close supervision
- The ability to use email, basic reporting tools and Microsoft applications effectively
- Strong written communication and attention to detail
- The confidence to support communication and engagement activity where appropriate
- Canva or similar communication tools
- Events support or coordination
- Familiarity with a commercial building environment
- Experience supporting occupier engagement, newsletters or added-value services
Experience in front of house, hospitality, hotels, corporate services or similar customer-facing environments is welcome, but not essential. We are more interested in capability, behaviours and the ability to meet the standards of the role. This role requires a high level of reliability and punctuality.
Attendance RequirementsThis is a site-based role and requires consistent on-site presence at the reception desk during operational hours. Remote or hybrid working is not part of this role. The role may involve lone working, with support provided by LAH and the client team. The role may also involve occasional support at another LAH site within a reasonable travel distance, where operationally required.
Benefits- Pension scheme and life assurance
- 24/7 virtual GP for you and your family
- Wellbeing resources including digital gym, nutrition planning and podcast content
- Financial and legal helpline
- Discounts across multiple retailers
- Training and development opportunities including access to the LAH Academy
- Referral programme
Receptionist in Didcot employer: LAH Property Marketing
At LAH Property Marketing, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Milton Keynes where every team member plays a vital role in creating outstanding first impressions. Our commitment to employee growth is reflected in our supportive culture and flexible zero-hours contracts, allowing you to balance your personal and professional life while contributing to our mission of excellence in property marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Didcot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LAH Property Marketing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LAH Property Marketing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Didcot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LAH Property Marketing:Your cover letter is your chance to shine! Tell us why you want to work at LAH Property Marketing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LAH Property Marketing!
How to prepare for a job interview at LAH Property Marketing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
