At a Glance
- Tasks: Lead a luxury beauty team, delivering exceptional client experiences and achieving sales goals.
- Company: Join La Prairie, a prestigious Swiss luxury brand known for anti-aging therapies.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Other info: Collaborative team culture with a focus on excellence and innovation.
- Why this job: Be a brand ambassador and make a real impact in the luxury beauty industry.
- Qualifications: Experience in beauty therapy and a passion for providing high-quality client service.
The predicted salary is between 30000 - 40000 £ per year.
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then La Prairie might be the brand for you. We are looking for a Team Leader for La Prairie, Selfridges, London. In this role, you will act as a true brand ambassador, leading by example to deliver exceptional luxury client experiences while supporting and motivating your team to achieve outstanding results. You will play a key role in driving performance, maintaining the highest service standards, and ensuring the counter reflects the prestige and excellence of the La Prairie brand.
The key responsibilities for this role include but are not limited to the following:
- Service excellence: Leading by example in all aspects of the La Prairie service by ensuring all personal sales goals are met consistently.
- In the absence of the Business Manager support the business with planning and ensuring there is fluid communication and follow up across the team.
- In the beauty room skilfully marrying the Art of Beauty and selling skills together to achieve KPI's. Supporting other therapists to execute as effectively.
- Working with Initiative, seeing opportunities and acting on them.
- Ensure accuracy and compliance of EPOS System for customer records.
- Ensure full contribution of all events held both internally and externally promoting best in class with a strong return. Ability to follow through energetically with events and achieve goals.
- Rapport and Communication: Complete all administration required accurately and on time. Ability to be approachable and build relationships with others. Demonstrates ability to listen and communicate both verbally and written. Be informed about current and new business initiatives and to provide feedback to your Business Manager. Possesses persuasion and negotiation skills.
- CRM: Act as the Aurora CRM lead within the team, ensuring CRM campaigns and priorities are clearly cascaded to Beauty Advisors. Support and coach the team in the effective day-to-day use of Aurora to build client relationships and drive repeat business. Share CRM best practice and encourage consistent, accurate client data capture and follow-up. Monitor CRM engagement within the team and provide guidance to improve adoption and performance. Use Aurora insights to support clienteling, event planning, and targeted customer outreach.
- Visual Merchandising: Present the counter in a well maintained to brand expectation standard. Ensure the beauty room is also to a luxury standard while working with the visual merchandising team to meet company guidelines. Make certain the counter is fully stocked and that all products are stored by category and shade sequence.
Applicants for this position must be able to demonstrate the following skills and experience:
- NVQ level 3 in Beauty Therapy (desired but not essential).
- Experience of providing high quality skincare treatments to clients.
- Client focussed and dedicated to providing a luxury experience.
- Polished, approachable and friendly communication skills.
- Dedicated to achieving / exceeding KPI's.
- Able to work collaboratively as part of a small team.
Luxury Beauty Team Lead – Clienteling & KPI Champion employer: La Prairie Switzerland
La Prairie is an exceptional employer that champions a culture of luxury and excellence, offering employees the opportunity to work with a prestigious Swiss brand renowned for its innovative cellular anti-aging therapies. Located in the vibrant Selfridges, London, our team members benefit from a supportive environment that fosters personal growth, encourages collaboration, and rewards outstanding performance through competitive incentives. Join us to be part of a dynamic team where your contributions are valued, and you can thrive in delivering unparalleled client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Beauty Team Lead – Clienteling & KPI Champion
✨Tip Number 1
Get to know the brand inside out! Research La Prairie's products, values, and recent initiatives. This way, when you chat with them, you can show off your knowledge and passion for their luxury offerings.
✨Tip Number 2
Practice your pitch! Think about how you can demonstrate your leadership skills and clienteling experience. Role-play with a friend or in front of the mirror to nail that confident delivery.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Luxury Beauty Team Lead – Clienteling & KPI Champion
Some tips for your application 🫡
Show Your Passion for Luxury Beauty:When writing your application, let your love for luxury beauty shine through! Share why you're excited about working with La Prairie and how you can embody the brand's values in your role.
Highlight Your Clienteling Skills:Make sure to emphasise your experience in building client relationships. Talk about specific examples where you've gone above and beyond to create exceptional client experiences, as this is key for the Team Lead role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see how you fit the role without wading through unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at La Prairie Switzerland
✨Know the Brand Inside Out
Before your interview, make sure you research La Prairie thoroughly. Understand their products, values, and what sets them apart in the luxury beauty market. This knowledge will not only impress your interviewers but also help you articulate how you can embody their brand ethos.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to motivate and support a team. Prepare examples from your past experiences where you've successfully led a team, achieved KPIs, or improved service standards. Be ready to discuss how you can inspire others to deliver exceptional client experiences.
✨Master the Art of Clienteling
Clienteling is key in this role, so come prepared with strategies on how to build and maintain strong client relationships. Think about how you would use CRM tools like Aurora to enhance customer engagement and drive repeat business. Share specific ideas on how you can leverage data to improve client interactions.
✨Demonstrate Your Passion for Beauty
Your enthusiasm for beauty therapy should shine through during the interview. Be ready to discuss your experience with skincare treatments and how you stay updated on industry trends. Show that you're not just knowledgeable but genuinely passionate about providing a luxury experience for clients.
