At a Glance
- Tasks: Lead a team to deliver exceptional luxury client experiences at La Prairie.
- Company: Join a prestigious Swiss luxury brand known for anti-aging therapies.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and excellence.
- Why this job: Be a brand ambassador and make a real impact in the luxury beauty industry.
- Qualifications: Experience in beauty therapy and a passion for luxury client service.
The predicted salary is between 25000 - 30000 £ per year.
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then La Prairie might be the brand for you. We are looking for a Team Leader for La Prairie, Selfridges, London. In this role, you will act as a true brand ambassador, leading by example to deliver exceptional luxury client experiences while supporting and motivating your team to achieve outstanding results. You will play a key role in driving performance, maintaining the highest service standards, and ensuring the counter reflects the prestige and excellence of the La Prairie brand.
The key responsibilities for this role include but are not limited to the following:
- Service excellence: Leading by example in all aspects of the La Prairie service by ensuring all personal sales goals are met consistently.
- In the absence of the Business Manager support the business with planning and ensuring there is fluid communication and follow up across the team.
- In the beauty room skilfully marrying the Art of Beauty and selling skills together to achieve KPI's. Supporting other therapists to execute as effectively.
- Working with Initiative, seeing opportunities and acting on them.
- Ensure accuracy and compliance of EPOS System for customer records.
- Ensure full contribution of all events held both internally and externally promoting best in class with a strong return. Ability to follow through energetically with events and achieve goals.
- Rapport and Communication: Complete all administration required accurately and on time. Ability to be approachable and build relationships with others. Demonstrates ability to listen and communicate both verbally and written. Be informed about current and new business initiatives and to provide feedback to your Business Manager. Possesses persuasion and negotiation skills.
- CRM: Act as the Aurora CRM lead within the team, ensuring CRM campaigns and priorities are clearly cascaded to Beauty Advisors. Support and coach the team in the effective day-to-day use of Aurora to build client relationships and drive repeat business. Share CRM best practice and encourage consistent, accurate client data capture and follow-up. Monitor CRM engagement within the team and provide guidance to improve adoption and performance. Use Aurora insights to support clienteling, event planning, and targeted customer outreach.
- Visual Merchandising: Present the counter in a well maintained to brand expectation standard. Ensure the beauty room is also to a luxury standard while working with the visual merchandising team to meet company guidelines. Make certain the counter is fully stocked and that all products are stored by category and shade sequence.
Applicants for this position must be able to demonstrate the following skills and experience:
- NVQ level 3 in Beauty Therapy (desired but not essential).
- Experience of providing high quality skincare treatments to clients.
- Client focussed and dedicated to providing a luxury experience.
- Polished, approachable and friendly communication skills.
- Dedicated to achieving / exceeding KPI's.
- Able to work collaboratively as part of a small team.
Assistant Business Manager - Selfridges London, W1 employer: La Prairie Switzerland
La Prairie is an exceptional employer, offering a dynamic work environment at the prestigious Selfridges in London. With a strong focus on employee growth and development, team members are encouraged to excel in delivering luxury client experiences while benefiting from comprehensive training and support. The company fosters a collaborative culture that values communication and initiative, making it an ideal place for those seeking a rewarding career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Business Manager - Selfridges London, W1
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like La Prairie Switzerland, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like La Prairie Switzerland!
We think you need these skills to ace Assistant Business Manager - Selfridges London, W1
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at La Prairie Switzerland, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at La Prairie Switzerland and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show La Prairie Switzerland that you’re ready to jump in and contribute right away!
How to prepare for a job interview at La Prairie Switzerland
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
