Are you an experienced Customer Service Administrator or Sales
Administrator who enjoys working in a busy, fast-paced
environment?
Do you have excellent communication skills, strong attention to
detail and a proactive approach to supporting customers and
colleagues?
We're supporting a leading aerospace manufacturing business in
Fareham who are looking for a Customer Service Administrator to
join their busy Customer Services team.
This is a fantastic opportunity for someone who enjoys a varied
administrative role, working closely with customers and internal
departments to ensure everything runs smoothly.
What's the role all about?
As the Customer Service Administrator, you'll provide essential
administrative support to the Customer Services team, ensuring
customer orders, documentation and internal systems are
maintained accurately.
You'll be involved in everything from processing customer orders
and responding to enquiries through to updating records and
supporting delivery schedules.
Working within a fast-paced aerospace manufacturing environment,
you'll communicate regularly with customers and colleagues across
Planning, Production, Supply Chain, Quality and Finance.
This is a position where organisation, communication and
attention to detail are key.
What will you be doing?
* Provide day-to-day administrative support to the Customer
Services team
* Respond to customer enquiries via email and telephone
* Assist customers with queries relating to orders, deliveries
and general enquiries
* Process customer orders, amendments and updates accurately
* Maintain customer information within the company's ERP system
* Support the administration of customer schedules and order
books
* Monitor outstanding orders and identify missing information
* Maintain accurate customer records and electronic filing
systems
* Prepare reports, spreadsheets and customer documentation
* Ensure the accuracy and traceability of customer documentation
* Identify discrepancies in customer orders or system information
* Escalate customer concerns or delivery issues to the
appropriate team
* Work closely with Planning, Production, Supply Chain, Quality
and Finance
* Support the team with general administration and continuous
improvement activities
What do you need?
We're looking for someone with:
* Previous experience within an administrative or customer
service support role
* Excellent written and verbal communication skills
* Strong computer literacy, particularly Microsoft Excel and
Outlook
* Excellent attention to detail
* Strong organisational and time management skills
* Ability to manage multiple tasks and prioritise workloads
* A proactive and customer-focused approach
* Good problem-solving skills
* Confidence working independently and as part of a team
* Willingness to learn new systems and processes
Desirable
It would also be beneficial if you have:
* Previous experience within manufacturing, engineering or
aerospace
* Experience using ERP systems such as Syspro or SAP
* Experience processing customer orders or maintaining order
books
* Knowledge of document control and quality procedures
* Experience working in a busy, customer-focused environment
Previous aerospace experience isn't essential – we're
particularly interested in candidates who are organised,
proactive and confident communicating with customers.
About you
You'll be someone who takes pride in getting the small details
right and understands how important accurate administration is to
delivering excellent customer service.
You'll be:
* Organised and detail-focused
* Friendly and professional
* A confident communicator
* Proactive and willing to take initiative
* Comfortable working in a fast-paced environment
* Adaptable when priorities change
* Reliable and trustworthy
* A strong team player
* Customer-focused with a positive attitude
Most importantly, you'll be someone who takes ownership of their
work, communicates effectively and enjoys supporting a busy team.
Why join?
This is an opportunity to join an established aerospace
manufacturing business where you'll play an important role in
supporting customer relationships and day-to-day operations.
You'll gain exposure to different areas of the business, working
closely with Customer Services, Planning, Production and Supply
Chain, while developing your knowledge of the aerospace
manufacturing industry.
The details
Role: Customer Service Administrator
Location: Fareham, Hampshire
Department: Customer Services / Sales and Marketing
Reporting to: Customer Services Manager
Industry: Aerospace Manufacturing
Interested?
If you're an experienced Customer Service Administrator, Sales
Administrator, Order Processing Administrator or Customer Support
Administrator looking for your next opportunity, we'd love to
hear from you.
Apply today or contact Kingdom People for a confidential
discussion.
Kingdom People are acting as an Employment Agency in relation to
this vacancy.
Customer Service Administrator in Fareham employer: Kingdom People Careers
Join a well-established and growing facilities management business that values its employees and fosters a supportive work culture. As an HVAC / Air Conditioning Engineer, you will benefit from competitive salaries, overtime opportunities, and ongoing training, all while working across a diverse portfolio of commercial properties. With a focus on career progression and a commitment to employee development, this role offers a meaningful opportunity to grow your skills in a dynamic environment.
