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For Companies At a Glance
- Tasks: Manage mortgage applications from approval to completion while communicating with stakeholders.
- Company: Join Kensington Mortgages, a company that values diversity and employee development.
- Benefits: Enjoy competitive salary, 25 days holiday, and a range of fantastic benefits.
- Why this job: Be part of a team that makes a positive impact and values your contributions.
- Qualifications: Experience in processing or administration, GCSEs in English and Maths required.
- Other info: Remote work available for UK residents; background checks are part of the hiring process.
The predicted salary is between 30000 - 42000 £ per year.
Location: Remote (UK residents only)
Working Hours: Monday - Friday 09:00 - 17:30
Salary: Competitive plus 25 days holiday and a fantastic range of benefits.
Overall Purpose of Job
We are looking for experienced Mortgage Completions Agents to own and manage a pipeline of mortgage applications from approval to successful completion. In this role, you will ensure that all applications are managed efficiently whilst maintaining regular communication with all stakeholders. You may also assist or cover for other roles within the Lending Operations Department as required.
Key Accountabilities
- Adhere to the service standards as set out in the Policy & Procedures Manual
- Handle communication from stakeholders in compliance with the Policy & Procedures Manual
- Liaise with solicitors regarding completions regularly and fairly
- Build a close working relationship with the Sales and Credit Risk teams to enhance the process from both a service and quality perspective
- Ensure all work completed is done so in accordance with applicable regulation, procedure, and policy whilst utilising judgement to resolve issues
- Confirm the completeness of all applications prior to funds release approval
- Manage the case pipeline according to all agreed service standards whilst managing stakeholders expectations
- Assess all correspondence to ensure lending criteria / conditions are met
- Handle any complaints in line with the Complaints Handling Procedures
- Maintain accurate file and data records
- Ensure responsibilities regarding Treating Customers Fairly and the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively
Experience, Knowledge, Skills
- Integrity and a commitment to treating customers fairly
- Adherence to policies & procedures, staying updated on any amendments
- Be aware and accountable for the mitigation of risk in the day to day performance of your role. Complaints are to be handled in accordance with the procedures
- Ability to competently use all the systems relevant to the role
- Ensure key business targets and performance indicators are achieved
- Experience in a processing or administration environment essential
- Telephone experience including complaint handling essential
- Financial Services experience essential
- Educated to at least GCSE level standard, including English & Maths
- Able to support and embrace change whilst adopting a positive attitude
Why Join Kensington Mortgages
At KMC our employees are the heart of our success. We strive to create a workplace that promotes professional development and work-life balance. Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued. As an equal opportunity employer, we embrace differences in gender, race, identity, ethnic origin, and sexual expression.
Ready to make a difference? If you’re passionate about providing an exceptional service and want to join a team that values your contributions we’d love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information
Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks. To take advantage of "digital Right to work" checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID.
Mortgage Completions Agent employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Completions Agent
✨Tip Number 1
Familiarise yourself with the mortgage process and the specific responsibilities of a Mortgage Completions Agent. Understanding the nuances of managing a pipeline of applications will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience in mortgage completions. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving stakeholder communication and complaint handling. Demonstrating your problem-solving skills will be crucial.
✨Tip Number 4
Research Kensington Mortgages' values and culture. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Mortgage Completions Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mortgage Completions Agent. Familiarise yourself with the key accountabilities and required skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in processing or administration, particularly in financial services. Emphasise your telephone experience and any complaint handling skills, as these are essential for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your integrity, commitment to customer service, and ability to adhere to policies and procedures. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Kensington Mortgages
✨Understand the Role
Make sure you have a clear understanding of what a Mortgage Completions Agent does. Familiarise yourself with the key accountabilities mentioned in the job description, such as managing a pipeline of mortgage applications and liaising with solicitors.
✨Showcase Your Experience
Prepare to discuss your previous experience in processing or administration environments, especially within financial services. Highlight any relevant telephone experience, particularly in complaint handling, as this is essential for the role.
✨Demonstrate Integrity and Customer Focus
Be ready to talk about how you treat customers fairly and handle complaints. Provide examples of how you've maintained integrity in your previous roles and how you ensure compliance with policies and procedures.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the team culture, opportunities for professional development, or how the company supports employees in adapting to changes in the industry.
