At a Glance
- Tasks: Manage mortgage applications from approval to completion while communicating with stakeholders.
- Company: Kensington Mortgages values employees and promotes a supportive, inclusive work culture.
- Benefits: Enjoy remote work, 25 days holiday, and a range of fantastic perks.
- Other info: This role is remote for UK residents only and embraces neurodiversity.
- Why this job: Join a team that prioritises personal growth, diversity, and a healthy work-life balance.
- Qualifications: Experience in processing or administration, with strong communication and complaint handling skills required.
The predicted salary is between 28800 - 43200 £ per year.
Location: Remote (UK residents only)
Working Hours: Monday - Friday 09:00 - 17:30
Salary: Competitive plus 25 days holiday and a fantastic range of benefits
Overall Purpose of Job
We are looking for experienced Mortgage Completions Agents to own and manage a pipeline of mortgage applications from approval to successful completion. In this role, you will ensure that all applications are managed efficiently whilst maintaining regular communication with all stakeholders. You may also assist or cover for other roles within the Lending Operations Department as required.
Key Accountabilities
- Adhere to the service standards as set out in the Policy & Procedures Manual
- Handle communication from stakeholders in compliance with the Policy & Procedures Manual
- Liaise with solicitors regarding completions regularly and fairly
- Build a close working relationship with the Sales and Credit Risk teams to enhance the process from both a service and quality perspective
- Ensure all work completed is done so in accordance with applicable regulation, procedure, and policy whilst utilising judgement to resolve issues
- Confirm the completeness of all applications prior to funds release approval
- Manage the case pipeline according to all agreed service standards whilst managing stakeholders expectations
- Assess all correspondence to ensure lending criteria / conditions are met
- Handle any complaints in line with the Complaints Handling Procedures
- Maintain accurate file and data records
- Ensure responsibilities regarding Treating Customers Fairly and the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively
Experience, Knowledge, Skills
- Integrity and a commitment to treating customers fairly
- Adherence to policies & procedures, staying updated on any amendments
- Be aware and accountable for the mitigation of risk in the day to day performance of your role. Complaints are to be handled in accordance with the procedures
- Ability to competently use all the systems relevant to the role
- Ensure key business targets and performance indicators are achieved
- Experience in a processing or administration environment essential
- Telephone experience including complaint handling essential
- Financial Services experience essential
- Able to support and embrace change whilst adopting a positive attitude
Why Join Kensington Mortgages
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive.
Contact Details:
Kensington Mortgage Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Completions Agent in Maidenhead
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Kensington Mortgage Company. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Kensington Mortgage Company.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Kensington Mortgage Company. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Mortgage Completions Agent in Maidenhead
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Kensington Mortgage Company and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Kensington Mortgage Company how you can be a team player!
How to prepare for a job interview at Kensington Mortgage Company
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Kensington Mortgage Company.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Kensington Mortgage Company's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
