At a Glance
- Tasks: Manage HGV servicing, repairs, and customer communications in a busy workshop.
- Company: Join a supportive and professional team in the heavy vehicle industry.
- Benefits: Enjoy competitive salary, overtime, training, and career development opportunities.
- Other info: Stable career prospects in a dynamic and organised environment.
- Why this job: Be the vital link between customers and technicians, ensuring smooth operations.
- Qualifications: Experience in HGV workshops and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for an organised, confident and customer-focused Heavy Vehicle Service Advisor to join our busy HGV workshop. You’ll be the link between our customers, technicians and workshop team, managing jobs from booking through to completion and invoicing.
The Role
- Book in HGVs for servicing, repairs, inspections and MOT preparation
- Raise and manage accurate job cards
- Liaise with technicians to monitor job progress and identify additional work
- Keep customers updated on repairs, costs and timescales
- Obtain customer approval for additional work
- Order parts and liaise with suppliers when required
- Prepare accurate invoices for completed work
- Support the Workshop Manager with daily planning and workflow
- Maintain accurate workshop records and administration
What We’re Looking For
- Experience in a HGV, commercial vehicle, fleet or dealership workshop
- Strong customer service and communication skills
- Excellent organisation and ability to manage multiple jobs
- Good understanding of workshop processes, job cards and invoicing
- IT literate; DMS experience would be an advantage
- A confident, practical approach and the ability to work under pressure
What We Offer
- Competitive salary
- Overtime opportunities
- Training and career development
- Supportive, professional workshop team
- Stable, long-term career prospects
If you have commercial vehicle workshop experience and enjoy keeping customers, technicians and jobs moving, we’d like to hear from you.
Heavy Vehicle Service Advisor in Calcot employer: Kautec Recruitment
Kautec Recruitment is an excellent employer for Mobile Fleet Engineers, offering a dynamic work environment where no two days are the same. With a strong commitment to employee growth through ongoing training and development, as well as competitive benefits like a company van, private healthcare, and generous annual leave, you will thrive in a supportive culture that values reliability and professionalism. Join us in the South West and be part of a team that embraces innovation in the evolving automotive industry.
