Senior IT & Unified Communications Engineer
Bath / Hybrid Working
£45,000 - £52,000 DOE
Are you an experienced IT and communications professional looking for a role where you can take ownership, solve complex technical challenges, and make a real impact?
Our client is a well-established and growing technology solutions provider with a strong reputation for delivering innovative IT, unified communications, and collaboration solutions to businesses across the UK. Due to continued growth, they are seeking a Senior IT & Unified Communications Engineer to join their high-performing technical team.
The Opportunity
This is an exciting opportunity for a hands-on technical specialist who enjoys a varied role combining advanced support, project delivery, customer engagement, and technical leadership.
Working with a broad range of technologies, you will provide second and third-line support, lead installations, troubleshoot complex issues, and play a key role in delivering business-critical communication and collaboration solutions.
Key Responsibilities
- Provide high-quality 2nd and 3rd line technical support, taking ownership of complex incidents through to resolution.
- Install, configure, maintain and support IT, unified communications and collaboration solutions.
- Support Microsoft 365 environments, Microsoft Teams Phone, Teams Rooms and Windows-based infrastructures.
- Deliver onsite customer projects including telephony systems, networking equipment, meeting room technology, displays and AV solutions.
- Configure, test and commission solutions before customer handover.
- Manage customer expectations and ensure service levels are consistently achieved.
- Produce accurate technical documentation and implementation records.
- Collaborate with project teams, suppliers and stakeholders to ensure successful project delivery.
- Mentor and support junior engineers while sharing technical expertise across the team.
About You
We're looking for an experienced engineer with a strong technical background and a customer-first mindset.
Essential Skills & Experience
- Significant experience in a senior IT, communications or technical engineering role.
- Strong expertise in Microsoft 365, Windows environments and business IT infrastructure.
- Solid networking knowledge, including TCP/IP, switching, routing, firewalls and troubleshooting.
- Experience supporting or deploying business telephony, unified communications or Microsoft Teams solutions.
- Proven ability to diagnose and resolve complex technical problems independently.
- Excellent communication and customer service skills.
- Full UK driving licence and access to a suitable vehicle.
Desirable Skills
- Microsoft Teams Phone, Direct Routing or Teams Rooms experience.
- AudioCodes SBC or similar Session Border Controller experience.
- Knowledge of Zoom, 8x8, GoTo Connect, 3CX, SIP services and telephony platforms.
- Meeting room AV and video conferencing technologies.
Relevant Microsoft, networking, telephony or vendor certifications.
Benefits
- Competitive salary of £45,000-£52,000 DOE.
- Hybrid working arrangement.
- Ongoing training and professional development opportunities.
- Clear career progression within a growing organisation.
- Pension scheme and wellbeing programme.
- Death in service benefit.
- Regular social events and free parking.
INDS
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