Do you have experience in social housing and a passion for delivering outstanding customer service?
Are you a confident people manager who can keep a team motivated, services running smoothly and compliance on track?
If so, this could be the perfect next step for you!
Juice Recruitment is looking for an experienced Social Housing Team Manager to lead the day-to-day delivery of social housing property and tenancy management services. You'll be responsible for supporting a small team, ensuring customers receive a high-quality service and making sure operational standards, compliance and performance targets are consistently met.
DAY TO DAY
- Overseeing the day-to-day delivery of property and tenancy management services, ensuring everything runs efficiently and compliantly.
- Leading and supporting a team of Maintenance Controllers, Void Coordinators, Customer Advisors and Credit Controllers.
- Keeping on top of void management, rent collection, maintenance coordination and tenancy administration.
- Ensuring properties meet statutory landlord obligations, including gas safety, damp and mould requirements and responsive repairs.
- Carrying out and overseeing regular property inspections.
- Monitoring contractor performance and ensuring repairs and maintenance are delivered effectively and cost-efficiently.
- Supporting your team with complex cases, customer complaints and escalations.
- Monitoring performance against KPIs and client SLAs, preparing reports and identifying opportunities to improve services.
- Working closely with the Portfolio Manager and wider teams to maintain excellent customer service and operational standards.
WHAT WE'D LOVE TO SEE
- Demonstrable experience working within the Social Housing sector.
- A good understanding of landlord obligations and relevant legislation, including the Housing Act, Decent Homes Standards, Awaab's Law and consumer regulatory standards.
- Previous experience leading or supervising a team within a property or housing environment.
- Experience managing property and tenancy services, with a strong focus on compliance and customer satisfaction.
- An understanding of safeguarding responsibilities and experience supporting vulnerable customers.
- Excellent organisational skills, with the ability to prioritise workloads and manage competing demands.
- Strong communication skills, both written and verbal, with experience preparing reports.
- A sound understanding of financial processes, including rent accounting and void costs.
- Confidence using property management systems and standard IT tools.
- A customer-focused approach and experience handling complaints effectively.
A relevant professional qualification such as CIH or IRPM would be great, as would experience working within a third-party property management environment.
AND FOR YOU
- On-site parking.
- 22 days annual leave plus Bank Holidays.
- Cycle-to-work scheme.
- Gym membership.
- Monday to Friday working hours – no weekends!
- Casual dress code.
- Access to app-based discounts with a range of high-street brands.
- Opportunity for hybrid working once training has been successfully completed.
If you're ready to take ownership, lead a team and make a real difference to the delivery of social housing services, we'd love to hear from you!
Social Housing Team Manager in Bath employer: Juice Recruitment
Join a dynamic and ambitious property-led organisation in Lincoln, where as a Construction Project Manager, you will enjoy a competitive salary and an attractive bonus structure that rewards your hard work. The company fosters a collaborative work culture, offering clear pathways for career progression and opportunities to manage diverse projects from inception to completion, all while enjoying benefits like free on-site parking and employee referral bonuses.
