HR Case Management Advisor
Jonathan Lee Recruitment Ltd About the role
Are you experienced in using case management or ticketing systems within a HR, Payroll or shared services environment? Take your next step in your customer service and case management career with a standout opportunity. The HR Case Management Advisor role offers a supportive, process-driven environment where your communication skills and attention to detail genuinely make a difference. This Case Management Advisor position blends employee and manager enquiry handling with high-quality record keeping, clear service standards, and meaningful collaboration across People functions, Payroll and Workforce Operations. If you enjoy problem-solving, keeping things organised, and delivering reassurance through to resolution, the Case Management Advisor role is built for you.
What You Will Do:
- Manage a portfolio of employee and manager cases from receipt through to resolution.
- Log, categorise, prioritise, and update case details accurately within the case management system.
- Investigate enquiries thoroughly and resolve them in line with agreed procedures and service levels.
- Escalate complex matters to specialist teams when required, ensuring the right support at the right time.
- Proactively monitor open cases and follow up to drive timely closure.
Your tasks
Manage employee and manager cases, ensuring timely resolution and accurate record-keeping.
Your profile
Experience with case management systems and strong communication skills.
What's also included
Competitive pay, professional growth, and a process-driven work environment.
Tech stack & ways of working
HR Case Management Advisor employer: Jonathan Lee Recruitment Ltd
Join a global leader in industrial maintenance at our Yeovil aerospace site, where you will thrive in a high-performance environment that values your mechanical expertise. Enjoy a supportive work culture with structured training and career progression opportunities, alongside competitive benefits such as a generous salary, early finishes on Fridays, and a matched pension scheme. This is an excellent opportunity for a hands-on Maintenance Engineer to contribute to continuous improvement in a dynamic manufacturing setting while enjoying a fulfilling work-life balance.
View Jonathan Lee Recruitment Ltd profile
Your perspectives
Make a real impact by solving problems and supporting your colleagues.
