Engineering Manager / Scrum Manager, Home Based in Slough

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.

A key aspect of this role is to work hand in hand with the wider workspace team to deliver a resilient and consistent engineering service that supports the wider team goal of delivering an excellent workplace experience to our clients, colleagues, and their guests. The role will be expected to motivate and inspire a shift team, being able to communicate a vision and translate that into operational deliverables. They will also need to be able to communicate with stakeholders, updating them on technical issues in a way they can understand.

Responsibilities include:

• Optimising and managing integrated smart building systems and networks to enhance operational efficiency, sustainability, and occupier comfort.
• Leveraging analytics to monitor, analyse, and improve building automation, energy management, and business resilience via interconnected systems.
• Identifying performance and data gaps, implementing solutions, and driving innovation in building operations.
• Building and encouraging an environment that supports teamwork, co-operation, service and performance excellence, and personal success on their shift.
• Managing the Workspace Engineering Technicians proactively, setting clear objectives, and supporting them to achieve those goals.
• Communicating the account vision and purpose and translating it into deliverables and tangible ways to demonstrate their contribution.
• Providing coaching/mentoring for direct reports and guiding them to develop their own development plans and reviewing and measuring their performance regularly.
• Complying with all requirements of the Client contract and meeting or exceeding Key Performance Indicators.
• Ensuring regular plant inspections, works inspections, and audits are carried out to drive operational excellence across the site.
• Providing training where necessary to ensure Technicians are familiar and comfortable.
• Ensuring the application and adherence to the accounts Risk & Safety work practices to mitigate the risk of services interruption to clients' operations.
• Working with the wider team to identify opportunities to improve technical service delivery across the account to benefit the workplace service experience for all.
• Leading and supervising a team of smart building technicians during designated shifts.
• Monitoring building automation systems (BAS), IoT devices, and integrated technology platforms.
• Responding to and troubleshooting technical issues with building systems including HVAC, lighting, security, and other connected infrastructure.
• Serving as primary point of contact for tenants, vendors, and stakeholders during shift hours.
• Analysing building performance data to identify optimisation opportunities.
• Documenting and reporting on shift activities, system performance, and maintenance requirements.
• Ensuring compliance with safety protocols, building codes, and operational standards.

Qualifications:

• HV/LV authorised person AP15 - Refresher training can be provided.
• Current Edition IEE: Wiring and Installation Regulations or equivalent Mechanical engineering qualification.
• HNC & HND in an engineering discipline.
• Confined Authorised person - Refresher training can be provided.
• Mechanical Pressure authorised person - Refresher training can be provided.
• Smart Building experience.
• Working knowledge of DDC controls, IP networks, and IoT device management.
• A proven track record of leading and inspiring teams within a fast-paced service delivery environment, with the acumen to manage performance of the engineering team.
• City & Guilds Level 3 NQV in electrical/mechanical discipline.
• Experience working within a Critical Engineering Facility.
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring systems.

Support the strategic vision of the JLL contract journey by liaising with the team and other key stakeholders ensuring they are fully informed about operational updates, processes, and account-wide objectives so that they feel part of the wider account team. Ensure management data is recorded and submitted via the monthly static operations report (SOR).

Be a leading role working with business stakeholders to ensure that a community feel is present and visible across the building. Champion the Engineering management team, supporting them in their day-to-day operations in delivering the agreed six non-negotiables: Customer Experience, Community, Workplace, Relationships, Business Insight & CRE Insight. Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management. Be Safe Aware - carry out audits and inspections in line with JLL business management systems and standard processes and ensure the actions database is updated on a regular basis.