At a Glance
- Tasks: Coordinate customer appointments and manage engineer schedules for optimal service delivery.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy 25 days annual leave, wellness support, and a free onsite gym.
- Other info: Flexible working options and a rewarding colleague recognition scheme.
- Why this job: Be part of a team that values your growth and well-being.
- Qualifications: Strong communication and organisational skills; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you will gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we provide life assurance coverage, company sick pay, and a company pension scheme, along with added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We pride ourselves on offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We appreciate you and invest in your success, even having a Colleague Recognition Scheme to celebrate your achievements. We are dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
We are looking for a customer focused individual to join our Planning Team. Planners play a crucial role in the smooth operation of the business by ensuring all our customer appointments are attended as per our customers' requests. Planners are responsible for ensuring our Engineers' shifts are planned strategically to maximise productivity so that we can deliver a great service to our customers. Planners collaborate regularly with colleagues within service delivery teams and the field to ensure works are completed and invoiced on time. This role will be managing catering work with our Catering subcontractors.
Key tasks
- Prioritise workload based on contract, geographical location and skill
- Capacity management reviewed daily to ensure our engineers & contractors are productive and our customer appointments are not broken
- Make a high volume of outbound calls to our customers to plan in their servicing
- Manage your daily compliance order book effectively in order to achieve the compliance financial budget weekly
- Manage contractual servicing so that we adhere to SLAs whilst keeping our customers safe
- Maintain effective planning through continual communication with Dispatcher/Planning TL/Expert and ROMs
- Liaising with our customers daily to provide solutions to requests in an efficient and professional manner
- Develop and maintain good working relationships with internal and external customers and colleagues
- High standard of house-keeping and time keeping
Criteria
Essential (attributes required for candidate to be considered)
- Confident communicator
- Strong organisational skills
- Self-motivated with high attention to detail
Desirable (attributes can be trained or developed)
- National geographic knowledge
- Experience of working in a planning role, or similar
- Experience of working in a customer-facing position
- Have worked in a commercially driven environment
Personal qualities (the way you think and act)
- The ability to work successfully in a target-based environment
- Must have the ability to make decisive decisions in a timely manner
- Team player with a can do attitude
- Understanding of workload requirements based on job volume
Planning Coordinator in Leeds employer: JLA Limited
At JLA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Our extensive benefits package includes mental health support, fitness facilities, and flexible working options, ensuring a healthy work-life balance. Located in Ripponden, we are committed to investing in your growth through training opportunities and recognition schemes, making JLA a rewarding place to build your career as a Planning Coordinator.
