Customer Service Team Leader
Jacob Thomas Associates About the role
Job Title; Customer Service Team Leader Key Skills; Customer Service Advisor, Call Centre manager Telecommunications, Customer Service, Data Entry, Business to Customer, Inbound Salary; 14.18 per hour / 29,500 per annum Shift; 8.00am-4.30pm or 8.30am-5.00pm Location; Lutterworth The Benefits; * Great working environment * Free Car Parking * Training and development opportunities * Fantastic Canteen facilities * Possible overtime available We have a very exciting opportunity for a Customer Service Team Leader to assist an national business based in Lutterworth.
This is an fantastic opportunity to be part of a professional customer service team delivering first line support for a successful distribution centre.
This role is temporary to permanent and can lead to further progression within the company.
There are genuine progression opportunities within the business for star performers.
The Role; * Leading a team of 12-15 customer service staff * Coaching team members in resolving customers equities * Delivering expert customer service and prioritising their requests * Processing orders via phone and internet * Data input * Being point of contact for escalated queries * Working to set procedures and targeted outcomes Our Ideal Candidate; * Computer literate * Good telephone manner * Work to tight deadlines * Attention to detail * Co...
Your tasks
Lead a dynamic team to deliver top-notch customer service and resolve queries.
Your profile
Strong communication skills and a knack for problem-solving.
What's also included
Enjoy free parking, training opportunities, and a fantastic canteen.
Tech stack & ways of working
Customer Service Team Leader employer: Jacob Thomas Associates
Jacob Thomas Associates is an exceptional employer located in Blaby, offering a vibrant work culture that prioritises training and career progression for its employees. With a competitive salary and a unique profit share scheme, the company fosters an environment where dynamic individuals can thrive and develop their skills in a supportive team setting, making it an ideal place for those seeking meaningful and rewarding employment in recruitment.
View Jacob Thomas Associates profile
Your perspectives
Kickstart your career with genuine progression opportunities in a thriving company.
