Company: Manufacturing
Position: Service Coordinator
Employment Type: Full-time/Permanent
Working hours: 5 days a week
Work Arrangement: Office Based
Key Responsibilities:
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Managing the end-to-end service process, from initial customer contact and quotation through to order acceptance, service delivery, and job closure
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Coordinating engineers worldwide to carry out the installation, repair, and support of company products
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Acting as the primary point of contact for incoming service requests, including fault identification and issue logging
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Providing customers with accurate updates and feedback on service activities and completed work
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Collaborating with Sales, Engineering, and Product teams to introduce support services for new products and maintain high-quality after-sales support
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Building strong relationships with customers, parent companies, and dealers across the UK and international markets
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Supporting the implementation of procedures to ensure accurate recording and effective management of departmental activities
Mandatory Requirements:
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A degree, apprenticeship, or equivalent technical qualification in electrical/electronic engineering, computer systems, information technology, marine engineering, or a related technical discipline
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A strong interest in electrical and electronic engineering, computer systems and technology, combined with a commitment to continually expanding technical knowledge and skills
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The ability to interpret technical documents and product specifications
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Proficiency in the use of Microsoft Office applications
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Excellent communication and organisational abilities
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A proactive, customer-oriented approach to problem-solving
Preferrable Requirements:
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Experience in service coordination, technical support, engineering, or customer support roles
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Knowledge of marine electronics, navigation systems, or related technical products
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Experience working in an international business environment
*We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
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Service Coordinator employer: JAC Recruitment (UK) Ltd.
Join a dynamic and forward-thinking Japanese global organisation as a Finance Manager in the UK, where you will be part of a supportive work culture that prioritises employee growth and development. With clear pathways to leadership roles, including the potential to progress to CFO, this company offers a unique opportunity to enhance your career while working in a collaborative environment that values innovation and financial excellence. Enjoy the benefits of visa sponsorship and the chance to thrive in a multicultural setting, making it an excellent employer for ambitious finance professionals.
