Contract Manager - Key Accounts
Ipsum About the role
Location: Wakefield
Employment type: Full Time, Permanent
Working Hours: Monday to Friday, 40 hours per week
What’s In It For You
- 24 days annual leave plus bank holidays
- Option to buy 5 additional holidays
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more!
- Life assurance cover
- Enhanced Maternity Pay
- Long service recognition
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
About The Role
Due to continued growth we have a fantastic opportunity to join our team as a Contract Manager for Ipsum Key Accounts within our Private Networks Division. We are looking for you to have experience of operating in a Commercial, Multi-Divisional organisation with field based service background and experience within Utilities / HV Power Industry. You will act as the single point of contact for key clients, responsible for contract performance, customer satisfaction, and financial outcomes. The role ensures high-quality delivery of planned and reactive works, drives customer retention, identifies new opportunities, and promotes the Ipsum Way and Values. The Contract Manager works closely with Planning, Operations, Projects, Sales, and subcontractors to ensure smooth, efficient service delivery.
Responsibilities
- Act as the primary client contact, ensuring clear communication and consistent service and own customer satisfaction, monitor CSAT results, and drive improvement actions.
- Ensure timely renewal of contracts at appropriate pricing and margin, identify new work opportunities from site visits, maintenance reports, and client budgets.
- Attend client meetings on performance, scope, issues, and future opportunities and ensure work is planned, resourced, and delivered efficiently in line with H&S requirements.
- Coordinate with Planning, Operations, and Projects to schedule works and allocate competent resources.
- Manage subcontractors and suppliers to ensure they meet Ipsum standards.
- Review engineering reports, identify remedial actions, and progress follow-on works in line with contractual SLA’s and KPI’s.
- Manage contract financial performance, including pricing, margins, cost control, and forecasting.
- Ensure accurate purchase orders, variations, and client approvals are in place.
- Support invoicing and Applications for Payment, ensuring timely submission and resolution of queries and report on utilisation, productivity, and root causes of unproductive time.
About You
- Proven knowledge and experience of operating in a Commercial, Multi-Divisional organisation with field based service background and experience in the Utilities / HV Power sector.
- Experience of dealing with major clients and supply chain and management of complex work streams and service management systems with exceptional communication skills with a strong sense of initiative and the ability to build excellent working relationships.
- A positive and proactive mindset, willing to learn and progress with a warm, professional, and confident manner, and be able to remain calm under pressure, and takes personal pride in making improvements.
- A customer focused individual who is a team player. With an ability to identify where their assistance will help colleagues.
- Highly organised with excellent numeracy skills and be experienced in multitasking and prioritising own workload.
- You will require a CTC Clearance for this position.
Our commitment to Equal Opportunities
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.
Next Steps
If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info!
Your tasks
Manage key client contracts, ensuring satisfaction and financial performance.
Your profile
Experience in commercial environments and strong communication skills required.
What's also included
Enjoy 24 days leave, pension plan, remote GP access, and discounts on everyday expenses.
Tech stack & ways of working
Contract Manager - Key Accounts employer: Ipsum
Ipsum is an excellent employer for those seeking a dynamic role as a CCTV Drainage Engineer, offering the chance to work from custom-equipped vans across the UK. With a strong focus on employee growth, flexible working hours, and a comprehensive benefits package including annual leave and a pension plan, Ipsum fosters a supportive work culture that values safety and compliance while encouraging professional development.
Your perspectives
Be the main point of contact for clients and drive impactful service delivery.
StudySmarter Expert Advice
Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Ipsum and learning about the latest trends in the industry.
Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Ipsum!
Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Ipsum keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
Some tips for your application 🫡
Show Your Supply Chain Savvy
In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements
When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Ipsum
This is your chance to really connect with the team at Ipsum. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications
If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Ipsum
Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Ipsum.
Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Ipsum that you're a team player!
Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Ipsum. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
