At a Glance
- Tasks: Deliver exceptional customer experiences and assist with eyewear selection in a vibrant showroom.
- Company: Join IOLLA, a trendy Scottish eyewear brand on a mission to inspire confidence.
- Benefits: Earn £12.60 per hour, enjoy training, discounts, and complimentary eyewear.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that helps customers look and feel amazing.
- Qualifications: Retail or customer service experience, with a flair for fashion and style.
Retail Assistant – Optical Stylist (10 hour contract)
IOLLA is a Scottish based, direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces. Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there! We are on the lookout for a customer focused, passionate and driven retail assistant to support our brand.
What you will do
- Support all aspects of daily operations in our Finnieston showroom.
- Provide each customer with an outstanding brand experience, sharing the IOLLA story and offering tailored eyewear solutions.
- Assist customers with optical matters – explain prescriptions, help select frames and provide aftercare support.
- Drive brand awareness locally and beyond, maintaining visual displays, service standards and product knowledge.
- Support office pop ups, showroom events and networking efforts to build positive relationships with customers and partners.
- Help with showroom operations: opening/closing checklists, stock management, health & safety.
Join Our Team Because
- You have at least 1 year of retail, customer service or optical retail experience.
- You have a passion for fashion and helping people look and feel great in their glasses.
- You excel at delivering an exceptional customer experience.
- You are confident and build positive relationships.
- You are a self‑starter who enjoys working both independently and as part of a team.
What you\'ll get
- The real living wage – £12.60 per hour.
- Excellent training and development, including all things optics.
- Benefits through our Retail Trust partnership: Employee Assistance programme, high‑street discounts and more.
- Complimentary eyewear.
- A generous friends and family discount.
Seniority level
Entry level
Employment type
Contract
We cant wait to hear your story and look forward to meeting you!
Retail Assistant - Optical Stylist (10 hour contract) in Glasgow employer: IOLLA
IOLLA is an exceptional employer that prioritises a vibrant work culture and employee growth, offering comprehensive training in optics and customer service. Located in the bustling West George Street showroom in Glasgow, team members enjoy competitive pay, generous discounts on eyewear, and a supportive environment that encourages personal and professional development. Join us to be part of a passionate community dedicated to delivering outstanding customer experiences while helping individuals look and feel their best.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Optical Stylist (10 hour contract) in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like IOLLA, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like IOLLA!
We think you need these skills to ace Retail Assistant - Optical Stylist (10 hour contract) in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at IOLLA, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at IOLLA and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show IOLLA that you’re ready to jump in and contribute right away!
How to prepare for a job interview at IOLLA
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
