At a Glance
- Tasks: Lead and inspire teams while ensuring smooth optical operations and exceptional product quality.
- Company: Join IOLLA, a forward-thinking eyewear brand with a vibrant team culture.
- Benefits: Competitive salary, training, bonuses, enhanced leave, private healthcare, and discounts.
- Other info: Enjoy a supportive workplace that values innovation and teamwork.
- Why this job: Make a real impact in a dynamic environment while developing your optical expertise.
- Qualifications: Qualified Dispensing Optician or equivalent experience with strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
At IOLLA, we’re looking for a Dispensing Optician or Experienced Optical Assistant to join our HQ team at Supervisor level. The Supervisor should be a detail-oriented individual with strong work ethics and exceptional leadership skills to effectively guide and inspire our passionate teams. You’ll support our Workshop and Customer Support teams with your optical advice and expertise.
IOLLA HQ is an excellent environment to use the optical skills you have in a different way and environment. You’ll be supporting internal operations rather than being customer facing, and you’ll connect with our team members across the business to help them deliver the best service possible to our customers.
The Optical Supervisor is crucial in ensuring the seamless daily operation of our central functions. Working closely with the Workshop Manager, this role coordinates manufacturing, logistics, and order processing activities, guaranteeing every customer receives an exceptional IOLLA product and experience. This position bridges our experienced workshop and customer support teams, so you will also support our Customer Support team hands-on with optical advice and your expertise.
What you will do:
- Living and representing IOLLA's company values, being a motivational and positive presence within our teams.
- Overseeing and assisting in the planning, coordination and supervision of our day-to-day functions.
- Monitoring the production process to ensure targeted SLAs are met, including providing support for workshop processes when necessary.
- Assist with stock and lens inventory management, ensuring all optical products meet compliance and safety standards.
- Analysing and interpreting operational data to identify trends, areas for improvement, and inform strategic decision-making.
- Developing and implementing operational policies and procedures to optimise efficiency and productivity.
- Collaborating with other departments to ensure smooth cross-functional operations and project delivery.
- Ensuring exemplary quality of work standards are maintained.
- Maintain a safe and clean working environment, ensuring that all team members follow health and safety procedures within the workspace.
- Managing stock returns, lens returns and returns invoicing.
- Working closely with the Workshop Manager to manage and up-skill the Central Operations team.
- Building rotas and resource planning to predict human resource needs based on capacity planning.
- Delivery of effective 1-2-1s, performance management and all aspects of the day-to-day people management processes.
- Continuously seek out new and innovative ways to improve efficiencies.
- Staying up-to-date with industry best practices and new technologies to continuously improve central operations.
- Leading by example to embed new processes and ways of working.
- Communicating effectively with suppliers and internal stakeholders.
About you:
- A qualified Dispensing Optician (FBDO) or equivalent experience within an optical practice, optical retail, manufacturing or eyewear operations.
- A leader who demonstrates strong interpersonal skills.
- Excellent communication skills with an ability to build relationships with all internal/external stakeholders.
- Strong organisational capabilities and effective time management.
- Ability to prioritise tasks and problem solve, with a capacity to think outside the box to find solutions.
- Great at working with others - building effective departmental and stakeholder relationships.
- Agile - flexing responsively to change with a positive approach.
- Thrives in a busy, multi-tasking, fast-paced environment.
- A can-do attitude - we work as a team at IOLLA.
- Highly self-motivated and enjoys working autonomously.
- Proficient in Google suite applications.
What you will get:
- A competitive salary.
- Excellent training and development.
- Discretionary bonus.
- Enhanced annual leave with service.
- Annual leave purchase scheme.
- Private healthcare.
- Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others!
- Complimentary eyewear.
- A generous friends and family discount.
- To work for a brand who are proud to be a Real Living Wage employer.
Want to join our team as our new Dispensing Optician? Then we’d love to hear about you!
Dispensing Optician in Glasgow employer: IOLLA
IOLLA is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about customer service in the optical retail sector. Located in the bustling St James Quarter, we offer competitive benefits including the Real Living Wage, staff discounts, and comprehensive training in optics, ensuring our team members thrive both personally and professionally while delivering outstanding brand experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Dispensing Optician in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of IOLLA and its values. Show us that you’re not just another candidate, but someone who truly aligns with our mission and can bring something special to the team.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the IOLLA family.
We think you need these skills to ace Dispensing Optician in Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for optics and teamwork shine through. We want to see how your passion aligns with IOLLA's values and how you can inspire others in the role.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. Focus on your leadership skills and any specific achievements in optical practice or operations that demonstrate your fit for the Supervisor role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IOLLA
✨Know Your Stuff
Make sure you brush up on your optical knowledge and the specific responsibilities of a Dispensing Optician. Familiarise yourself with IOLLA's values and how they align with your own experience. This will show that you're not just qualified, but also genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams or projects in the past. Think about times when you motivated others or improved processes, as these stories will resonate well with the interviewers.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially in a fast-paced environment. Prepare scenarios where you had to think outside the box to resolve issues, particularly related to optical practices or team dynamics. This will highlight your ability to adapt and thrive under pressure.
✨Engage with the Team Spirit
IOLLA values teamwork, so be prepared to discuss how you collaborate with others. Share experiences where you built effective relationships with colleagues or stakeholders. Showing that you can work well within a team will demonstrate that you’re a good fit for their culture.
