At a Glance
- Tasks: Provide top-notch customer service and resolve product issues with a smile.
- Company: Join Intel Contact, a vibrant team in Kennington, London.
- Benefits: Full-time role with competitive pay and growth opportunities.
- Other info: Dynamic team environment with a focus on personal development.
- Why this job: Be the face of our company and make a real difference for customers.
- Qualifications: 5 GCSEs (A-D) including C or above in English.
The predicted salary is between 25000 - 30000 £ per year.
To be the face of our company and client and deliver exceptional service we rely on our Customer Support Agents to deliver. A bubbly, outgoing, dedicated and enthusiastic individual to be part of a growing team.
Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi Tasking.
Qualifications: Candidates must possess 5 GCSE’s between the grades of A-D, and a C or above in English.
How to Apply: You must apply via our Career Site by visiting http://Intel.recruiterbox.com. For further information please contact Tel: 020 3189 1151.
Intel Contact is an Equal Opportunities Employer.
Customer Support Agent in London employer: IntelContact
At Intel Contact Ltd, located in the vibrant area of Kennington, London, we pride ourselves on fostering a dynamic and inclusive work culture that values each team member's contributions. As a Customer Support Agent, you will not only enjoy competitive benefits and opportunities for professional growth but also be part of a supportive team dedicated to delivering exceptional service. Join us to make a meaningful impact while developing your skills in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Intel Contact. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when it comes to handling real-life situations during the interview.
✨Tip Number 3
Show off your personality! As a Customer Support Agent, being bubbly and outgoing is key. Let your enthusiasm shine through in your conversations and don’t be afraid to share a bit about yourself to connect with the interviewer.
✨Tip Number 4
Apply through our website! We want to see your application come through our Career Site. It’s the best way to ensure your details are in the right hands and gives you a better chance of landing that interview.
We think you need these skills to ace Customer Support Agent in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your bubbly and outgoing personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm into your words.
Tailor Your Application:Make sure to tailor your application to the Customer Support Agent role. Highlight your customer service skills and any relevant experience that shows you can handle product and service queries like a pro!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our Career Site at http://Intel.recruiterbox.com. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at IntelContact
✨Know Your Stuff
Before the interview, make sure you’re familiar with the products and services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Customer Support Agent, your ability to connect with customers is key. During the interview, share examples of how you've successfully resolved customer issues or provided exceptional service in the past.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common customer complaints and how you would handle them. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what success looks like in this role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
