At a Glance
- Tasks: Lead a fun team, bake delicious cookies, and provide amazing customer service.
- Company: Join the exciting Insomnia Cookies family, known for its innovative bakery concept.
- Benefits: Flexible hours, daily pay, paid time off, and free cookies with every shift!
- Other info: Great growth opportunities in a rapidly expanding company.
- Why this job: Be the captain of the night and create memorable experiences for cookie lovers.
- Qualifications: Customer service experience and strong leadership skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
As a Shift Leader at our brand new Dover store located at 1265 N. Dupont Highway, Dover, DE 19901, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
SOME OF OUR SWEET SHIFT LEADER PERKS:
- Flexible part-time work schedules
- Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
- Paid vacation and sick time off
- Interactive training & mentorship
- Pet insurance for your furry loved ones
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- You get to work in a fun, exciting team environment
- Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
- Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
- Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
- Prioritise and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
- Support and work alongside the Cookie Crew
- Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
- Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
- At least 1 year of working experience in a customer service focused role
- Point of Sale systems experience
- Outstanding communication, time management, and people skills
- Outgoing/friendly/patient demeanor
- Detail focused and results-oriented
- Ability to lead-by-example and motivate others
- Ability to lift up to 40 lbs.
- Legally eligible to work in the United States
- Must be 18 years or older to be employed
Shift Leader in Dover employer: Insomnia Cookies
At Insomnia Cookies, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture at our new Dover location. As a Shift Leader, you'll enjoy flexible schedules, daily pay options, and opportunities for growth within a fun team environment, all while indulging in free cookies! Join us to be part of a rapidly growing company that values your contributions and fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Dover
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Insomnia Cookies' vibe. Watch their content videos and read up on their core values. This will help you connect with the team and show that you're genuinely interested in being part of the cookie crew!
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence. Remember, a friendly and outgoing attitude goes a long way in making a great impression!
✨Tip Number 3
Show off your leadership style! Think about examples from your past experiences where you've motivated a team or handled a tough situation. Be ready to share these stories during your interview to demonstrate how you can 'Own the Night' at Insomnia Cookies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and serious about joining the Insomnia Cookies family. Don’t forget to follow up after applying – a little persistence can make a big difference!
We think you need these skills to ace Shift Leader in Dover
Some tips for your application 🫡
Show Your Passion for Cookies:When you're writing your application, let your love for cookies shine through! We want to see that you’re excited about the role and the brand. Share any personal experiences with our cookies or how you’ve enjoyed them in the past – it’ll make your application stand out!
Highlight Your Leadership Skills:As a Shift Leader, we need someone who can motivate and guide the team. In your application, be sure to mention any previous leadership roles or experiences where you’ve successfully led a team. Use specific examples to show us how you can 'Own the Night'!
Be Yourself:We’re all about fun and a friendly atmosphere at Insomnia Cookies, so don’t be afraid to let your personality shine through in your application. Use a conversational tone and share a bit about yourself – we want to know the real you!
Apply Through Our Website:Make sure to submit your application through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Insomnia Cookies
✨Know Your Cookies!
Before your interview, make sure you’re familiar with Insomnia Cookies' menu and their unique offerings. Being able to discuss your favourite cookies or suggest pairings shows your passion for the brand and will impress the interviewers.
✨Show Off Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your hands-on leadership style. Prepare examples from your past experiences where you've successfully led a team, managed tasks, or resolved conflicts. This will highlight your ability to motivate others and maintain a fun work environment.
✨Customer Service is Key
Since this role revolves around providing incredible customer service, think of specific instances where you’ve gone above and beyond for a customer. Share these stories during your interview to showcase your commitment to excellent service and your friendly demeanor.
✨Practice Time Management Scenarios
Being detail-focused and results-oriented is crucial for a Shift Leader. Prepare for questions about how you would prioritise tasks during busy shifts. You might even want to role-play some scenarios with a friend to get comfortable with your responses.
