At a Glance
- Tasks: Troubleshoot and resolve technical issues while building client relationships.
- Company: Join a top-rated workplace known for customer satisfaction and innovative solutions.
- Benefits: Competitive salary, private medical insurance, and generous time off.
- Other info: Diverse team culture with opportunities for career advancement and fun!
- Why this job: Gain hands-on experience in tech support and grow your skills in a dynamic environment.
- Qualifications: Degree in IT or related field, SQL experience, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Innovative Systems, one of the world’s most trusted providers of best‑of‑breed data quality and compliance solutions, is expanding the Software Support team to accommodate 24/7 coverage and is looking for a talented Application Support Analyst to be part of our Technical Customer Experience team within our London, UK office. You will gain satisfaction knowing that you are utilizing your communication skills as well as your interpersonal and analytic skills to build relationships with clients as well as troubleshoot and solve their tier I and II technical issues. The successful candidates will have the ability and desire to work the shift of Tuesday‑Saturday, 5:00 AM -2:00 PM.
Consistently named a Top Workplace, we have a long‑standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan®, one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats – helping to keep us all a bit safer.
What you will be doing:
- Application Support Analysts regularly use problem‑solving, communication, and SQL skills.
- You will combine knowledge of our products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone.
- The issues you handle will vary from simple to complex and multi‑layered requiring:
- Analysis, investigation and trouble‑shooting of software and system functionality, integrations, product feature‑function and adoption issues.
- Creation and development of SQL scripts and other custom software processes.
- Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features.
- You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams.
- Unlike traditional support roles, at Innovative you get to:
- Perform simple product installations – providing a pathway into professional services or hosted consulting, pre‑sales, engineering, product management and more.
- Write knowledge‑base documentation and assist with expansion of our self‑service portal and customer happiness by helping to develop top‑notch training modules and videos.
- Provide insights that will be used to improve existing solutions and plan those of our next generation.
You are great at and have:
- Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations. Minimum 2:2 is required.
- Experience with SQL databases and SQL programming language.
- Highly analytic with strong problem‑solving and creative thinking skills.
- Excellent verbal and written communication skills in English proficiency of the English language at a native or business level.
- Willingness to be on call after hours in customer support rotation (very minimal).
It’s a plus if you have:
- Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML.
- Knowledge of the Fintech or financial services industry.
- Knowledge of SWIFT or other payment processing.
- Arabic, French, German, Spanish, Portuguese or other business level language / communication skills.
About us – we give you:
- First of all – we take time to learn about you. There are no robots or machines that are screening your resume for keywords.
- Next – we provide lots of challenge and chances for growth, a competitive salary, lots of time off, private medical insurance, and more.
- We also know how to do – fun!
Our people:
We are a diverse, multi‑cultural bunch! You will find friends here and in our offices abroad. You’ll always have someone to help out and to hang out with!
Sorry, but Innovative is not providing visa sponsorship for this position.
Application Support Analyst - EMEA employer: Innovative Systems, Inc.
Innovative Systems is an exceptional employer, renowned for its commitment to employee growth and satisfaction. Located in the vibrant city of London, our diverse and inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional development. With competitive salaries, generous time off, and a focus on employee well-being, we ensure that our team members thrive both personally and professionally while contributing to meaningful solutions that enhance global safety.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on job openings and help you stand out.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially FinScan®. We want you to show off your knowledge and how you can contribute to their success.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be troubleshooting technical issues, we suggest running through some common scenarios. This will help you feel confident when discussing your approach during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Innovative Systems.
We think you need these skills to ace Application Support Analyst - EMEA
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your SQL skills, problem-solving abilities, and any relevant experience in customer support. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our mission at Innovative Systems. We love seeing genuine enthusiasm for what we do!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure to demonstrate your excellent verbal and written communication skills. Whether it's in your CV or cover letter, let us know how you effectively communicate complex ideas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our innovative team!
How to prepare for a job interview at Innovative Systems, Inc.
✨Know Your SQL Inside Out
Since the role requires strong SQL skills, make sure you brush up on your SQL knowledge before the interview. Be prepared to discuss your experience with SQL databases and even solve a few sample queries during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you approached them. This will demonstrate your analytical thinking and problem-solving abilities, which are crucial for this role.
✨Communicate Clearly and Confidently
As an Application Support Analyst, communication is key. Practice explaining complex technical concepts in simple terms. This will not only help you in the interview but also show that you can effectively communicate with clients who may not have a technical background.
✨Research Innovative Systems
Familiarise yourself with Innovative Systems and their products, especially FinScan®. Understanding their mission and values will help you align your answers with what they’re looking for, and it shows genuine interest in the company.
