Client Relations Manager

As the Client Relations Account Manager you will work for IPS UK, serving as the primary point of contact for assigned clients and acting as the liaison between the client, the global sales team, Ingram support, and operational departments. Working alongside our London-based Sales & Marketing team, you will take ownership of publishers for a stable of clients who have signed up for sales representation through IPS UK. You will manage the client journey from inception to an established working relationship, create and disseminate content across a variety of channels, and regularly present outcomes to senior colleagues.

Responsibilities

• Ownership and responsibility for handling all aspects of client queries on behalf of sold clients at IPS UK, managing clear and proactive communication between your clients and the business.
• Supplying clients with regular sales updates and available marketing opportunities.
• Driving forward processes, client feedback and system enhancement suggestions from across your publisher base.
• Explain technical requirements and system limitations to clients and colleagues in a positive and easy to understand way.
• Collaborate with cross‑functional colleagues from across Ingram Content Group to arrive at optimum outcomes for IPS UK client publishers.
• Advocate for the needs of clients within IPS UK, acting as the voice of clients within the business, and likewise advocate for IPS UK back to your own group of publisher clients.
• Ensure that publishers comply with relevant metadata and operational requirements to keep them on their critical path.
• Schedule and run client meetings, organise sales conferences, and ensure sales material deadlines are met in line with the needs of the IPSUK Sales and Marketing Team.
• Meet regularly, in person or virtually, with publisher clients on their business requirements, and identify areas of mutual business improvement—particularly in reference to wider Ingram services.
• Minute meetings where necessary, capturing action points, assignees, and key deadline dates.
• Devising, creating and disseminating content marketing campaigns across multiple channels (social media, digital, newsletters, events, print) to help maintain and grow the profile of the company.
• Collate, analyse and present content marketing outcomes via a variety of analytical tools, using data‑driven analysis to drive future engagement.
• Undergo and maintain regular training on company systems, procedures and processes; train colleagues as appropriate once you have attained relevant experience.
• Work with the Manager, Marketing and Publisher Services on creating IPS UK marketing and communication directly to clients.
• Work closely with the BusOps team on onboarding and offboarding of clients.
• Comply with Health & Safety regulations in accordance with company policies.

Qualifications

• GCSEs with English language and Mathematics required.
• Minimum 3 years’ experience in publishing or related fields.
• Proficient in Microsoft Office applications.
• Customer relationship management skills.
• Available to attend meetings with clients and customers face‑to‑face and by teleconference.
• Good grasp of organisational and time‑management skills.
• Ability to prioritise workload, work on own initiative and as part of a close‑knit team.
• Attention to detail.
• Good English and numeracy skills.
• Comfortable using marketing application tools such as Canva.
• Problem‑solving approach and solutions‑focused mindset.
• Ability to work constructively with others.
• Ability to communicate appropriately with all levels of the organisation.
• Customer‑focused approach.
• Good, clear written communication skills, including professional management of email.
• Remote communication skills, including arrangement and administration of virtual meetings.
• Display positive, cheerful and proactive behaviours at work and when representing the company.
• Display good problem‑solving skills.
• Stay calm under pressure.
• Actively participate in, contribute to and record internal and external meetings as required.
• Display a flexible attitude to workload and team colleagues.
• Undertake all other reasonable tasks and responsibilities as requested by your manager.
• Ability to work in a fast‑paced environment as a key member of a small team.

Physical Demands

• Standard office environment and mainly sedentary role.
• Ability to travel as required, including to other UK and international locations.

Benefits

• Competitive salary
• Training opportunities
• Free onsite parking
• Free hot drinks
• Service awards