At a Glance
- Tasks: Support customers by answering queries and resolving complaints in a fast-paced environment.
- Company: Join Ingram Content Group, a leader in on-demand book publishing services.
- Benefits: Competitive salary, 23 days holiday, life assurance, and professional development opportunities.
- Other info: Enjoy free onsite parking, hot drinks, and a cycle to work scheme.
- Why this job: Be part of an innovative team revolutionising how books reach readers worldwide.
- Qualifications: Minimum three years' experience in a related field and strong communication skills.
The predicted salary is between 22950 - 28050 £ per year.
Company Description
Fixed term contract for a period of 3 months.
Become a part of an innovative team at
Ingram Content Group Ltd helping to revolutionise the way publishers make books available in an on-demand world and the way that publisher content reaches readers around the world!
Ingram Content Group is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry.
Our Lightning Source brand gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide book selling channel in the industry.
Ingram Content Group is one of the world's largest and most trusted manufacturers and distributors of books.
Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format.
Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions.
Our customers have access to best-of-class print, print-on-demand, inventory management programs.
- For more information about
- Lightning Source and
- Ingram Content Group please visit our website at www. ingramcontent. com
Job Description
Job Summary
Supports customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to service offerings.
Essential Job Duties
- Acts as the primary and oftentimes sole point of contact for customers.
- Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.
- Increase sales volume via clarification of special offerings and upselling.
- Deals with all publisher queries efficiently and accurately on the phone, email and chat.
- Ensures customer questions and concerns are resolved with a satisfactory resolution.
- Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.
- Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.
- Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.
- Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.
- Support the drive for sales growth via effective execution of upselling.
- Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience.
- Attend recurring virtual meetings with customers to provide white-glove level of service and support.
- Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.
Other Duties
- Any other duties as required in line by managers from time to time, and commensurate with role and responsibilities.
Qualifications
Experience
- Minimum of three years’ work experience in a related industry/field.
Education
O Level/GSCE level education required.
Skills
- Possess strong oral and written communication skills
- Manage workload by establishing priorities
- Ability to operate successfully within a fast-paced environment
- Ability to think critically in ambiguous situations
- Handle accounts with minimum supervision
- Flexibility is critical – must be able to adapt to frequent change with little or no negative impact to productivity
- Ability to be flexible/multi-task based on workflow demands
- Ability to speak, write and read the English language
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations · Ability to maintain consistent, punctual and regular attendance
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
- Ability to engage in active listening with coworkers, management and clients/customers
- Attention to detail · Knowledge of organization, operating procedures and policies of the company
- Ability to apply new knowledge, technology and procedure to job responsibilities
- Ability to meet and maintain performance objectives (standards)
- Ability to maintain a full-time work schedule during normal company operating hours
- French Speaking, beneficial
Essential Physical Demands
- Ability to work flexible hours.
- Standard office environment and mainly sedentary work.
- Ability to travel if required.
- Additional Information
Perks/Benefits
- Competitive salary
- 23 days holiday plus Bank Holidays
- Life Assurance
- Continuous Professional Development and Training Opportunities
- Free onsite parking at Milton Keynes
- Free Hot drinks
- Snack and Drink Vending machines on site in Milton Keynes
- Long Service Awards
- Cycle to Work Scheme
Client Services Coordinator - 3 Month FTC employer: Ingram Content Group
Join a vibrant and supportive team at an established industry player, where your passion for publishing will be nurtured and valued. With a strong emphasis on employee growth, you'll have access to training opportunities and mentorship that will help you thrive in your career. Located in a dynamic environment, this role offers the chance to make meaningful contributions while enjoying a collaborative work culture that celebrates creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator - 3 Month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ingram Content Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ingram Content Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Services Coordinator - 3 Month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ingram Content Group.
How to prepare for a job interview at Ingram Content Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ingram Content Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ingram Content Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
