Job Title: Senior Field Service & Commissioning Engineer
Location: Swavesey, Cambridge
Type: Permanent, Full-time 35 hours per week (Office-Based)
Salary: £45,000+ (negotiable depending on experience)
Are you a hands-on engineer who thrives on solving complex technical challenges? Join IIJ and take ownership of the installation, commissioning, servicing, and support of advanced industrial inkjet systems. This is more than a traditional service role. You'll be the technical expert, tackling challenging electrical, mechanical, software, and IT issues from initial diagnosis through to verified resolution. Working independently and alongside a talented Service team, you'll support fellow engineers, build customer confidence, and help drive service excellence. We're looking for a naturally curious problem-solver with the initiative to investigate, learn and take responsibility. If you enjoy getting hands-on, thinking outside the box and making things work, this is your opportunity to make a real impact.
Take the Lead. Solve the Toughest Challenges.
Key Responsibilities
Technical investigation and resolution
- Diagnose and resolve complex electrical, mechanical, software and IT faults, both remotely and at customer sites.
- Investigate problems systematically, using drawings, manuals, diagnostic tools, software logs and practical testing to establish the cause.
- Take ownership of assigned issues, organise the next actions and follow them through without repeated prompting.
- Verify that corrective actions have resolved the reported problem and record the evidence before closing the issue.
- Recognise when specialist input is needed and escalate promptly with a clear summary of findings, tests completed and recommended next steps.
Installation commissioning and maintenance
- Prepare for and carry out installations, commissioning, preventative maintenance and breakdown visits.
- Confirm the scope, customer readiness, required parts, tools, software and documentation before attending site.
- Complete functional testing, customer training and handover, recording outstanding actions and ensuring they have an owner.
- Work safely and within personal competence, following company and customer procedures.
Customer communication and escalations
- Understand the impact of equipment problems on the customer’s production and respond with appropriate urgency.
- Maintain clear, timely communication so customers understand the findings, next steps and expected timescales.
- Support the Service team, Operations Coordinator and Operations Director with complex technical issues, customer complaints and escalations, taking ownership of technical investigations and helping agree and deliver clear resolution plans.
- Remain calm and professional under pressure, explaining technical issues clearly and managing expectations realistically.
- Agree commitments within the authority of the role and seek approval for additional costs, concessions or changes in scope.
Technical leadership and team support
- Provide practical guidance and technical support to other service engineers.
- Share knowledge, explain diagnostic methods and help colleagues develop confidence and competence.
- Support preparation for complex visits and review findings where further technical guidance is needed.
- Work with Engineering, Ink, Production and other departments to resolve issues and turn field experience into practical improvements.
Continuous improvement and documentation
- Identify recurring faults, gaps in knowledge and weaknesses in service processes, and help implement improvements.
- Produce clear, accurate ticket updates, visit reports, troubleshooting guides and technical instructions.
- Capture solutions so that knowledge is retained and similar issues can be resolved more efficiently.
- Help improve installation quality, maintenance practices and customer training to reduce avoidable breakdowns and repeat visits.
Other responsibilities
- Travel 60% of the time to Europe and potentially Asia & US.
- Assist and support Operations Director when required.
Compulsory skills/education/experience
- Substantial experience independently servicing, commissioning and troubleshooting complex industrial machinery.
- Strong electrical fault-finding skills, including reading schematics and safely using appropriate test equipment.
- Strong mechanical diagnostic and repair capability.
- Practical experience troubleshooting Windows-based industrial PCs, software installation and configuration, drivers, communications and networks.
- Ability to investigate interactions between hardware, software and machine operation.
- Evidence of resolving difficult technical problems and managing demanding customer situations.
- Ability to organise competing priorities, maintain accurate records and deliver agreed actions.
- Relevant engineering qualification, apprenticeship or equivalent practical experience.
- Willingness and ability to travel within the UK and internationally. Takes responsibility and follows work through to completion.
- Proactively seeks knowledge and opportunities to develop.
- Uses initiative while recognising when to seek support.
- Communicates early when progress is blocked or commitments are at risk.
- Approaches problems with curiosity, persistence and a structured method.
- Understands customer expectations and the commercial impact of downtime, repeat visits and incomplete work.
- Brings forward practical suggestions and helps put them into action.
Desirable skills/education/experience
- Industrial inkjet, digital printing, converting, packaging or similar production equipment.
- Ink delivery systems, printheads, curing systems and print-quality troubleshooting.
- Training customers and developing other engineers.
- Improving service procedures and technical documentation.
About Us
Industrial Inkjet Ltd is a world leader in industrial inkjet technology. A fast-expanding company with global expertise in design, manufacture, sales and servicing of inkjet printing solutions used in a wide range of markets, including security, labels and packaging printing, electronics and décor applications. The official sales and technical support centre for Konica Minolta industrial inkjet outside of Asia. Financially stable and independently owned. We invest in training and support for our staff to ensure they thrive while providing a challenging and rewarding environment.
When you work for Industrial Inkjet, you receive more than just a salary:-
35 Hour Working Week.
25 days paid annual leave plus the 8 Bank Holidays (pro-rata for part time employees).
A one-off reward of 1 week additional paid annual leave every 5 years’ of service.
Birthday Leave.*
Discretionary annual bonus*
Company Pension 10% (5% employee, 5% employer).*
Option to join WPA Private Healthcare or Westfield Cash Plan.*
Employee Volunteer Day.*
‘IIJ Above and Beyond’ employee monthly award programme.*
Company paid sick leave.*
Enhanced Maternity and Paternity Pay.
Car Scheme.*
Cycle To Work Scheme.*
Ongoing performance management with regular 1-2-1 reviews.
Training and development.
Professional memberships.*
Various social events and competitions.
* after probation period has been completed
Thank you for viewing this vacancy and we look forward to receiving your CV.
The application process will be in three stages to support shortlisting candidates:-
- online assessment
- first interview
- second interview and presentation
