Job Title: Printhead Senior Technical Specialist
Location: Swavesey, Cambridge
Type: Permanent, Full-time 35 hours per week (Office-Based)
Salary: £55,000
Be the Printhead Expert. Drive Innovation. Make an Impact.
Ready to become the go-to technical expert in printhead technology? At IIJ, you’ll be at the forefront of innovation, building strong customer relationships and turning complex technical challenges into practical solutions. From advising on product development and printhead integration to sharing best practice, optimising maintenance and resolving technical issues, you’ll play a pivotal role in helping customers get the very best from their technology.
If you’re passionate about printhead technology, thrive on problem-solving and love making a real difference for customers, this is your opportunity to make your mark.
Job Summary
The Printhead Senior Technical Specialist is responsible for developing strong relationships and providing technical support for printhead customers and prospects. This includes advising on product developments, printhead integration, best practise and maintenance as well as reactive technical support. Will be IIJ's primary technical expert on printheads.
Key Responsibilities
Customer Relationships
- Lead technical contact for all existing customers and prospects.
- Provide technical support to address printhead-related issues and to optimise performance.
- Conduct regular customer visits to build relationships, understand technical and business requirements, identify new opportunities, and provide onsite support and training.
- Develop troubleshooting procedures, training programmes and best practices guides.
New Printhead Development & Integration
- Lead the technical development, customisation, and integration of printheads into new and upgraded printers.
- Collaborate closely with the customer engineering teams, Konica Minolta, and related suppliers e.g. GIS, AGFA.
- Manage customer expectations on what can be achieved with a solution.
- Troubleshoot any performance issues.
Partnership with Konica Minolta
- Serve as the primary technical liaison with Konica Minolta.
- Stay up-to-date with Konica Minolta's latest printheads and printhead advancements.
- Collaborate with the Konica Minolta team in Europe and Japan.
- Share technical, customer, competitor information and market knowledge with IIJ and the Konica Minolta teams.
- Ensure three way NDAs are maintained with all Konica Minolta customers and prospects.
Product Testing & Quality Assurance
- Lead the testing and validation of new and redeveloped printheads.
- Support the launch activities for new and redeveloped printheads.
- Ensure risks are managed during the process to release redeveloped printheads.
- In conjunction with Konica Minolta, release documentation to the customer base.
Other Responsibilities
- Collaborate with IIJ sales, marketing, and engineering teams to provide technical insights.
- Stay current with emerging printhead technologies and industrial printing trends.
- Create and circulate customer calls and visit reports to stakeholders.
- Maintain accurate and up-to-date customer and project information in the CRM system.
- Ability to travel internationally for customer and prospect visits, conferences and trade shows.
Compulsory Skills/Education/Experience
- 2 years of technical experience in printhead technology or a related field.
- Strong project management and leadership skills, with a proven track record of managing cross-functional teams and external partnerships.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication skills, both written and verbal, with the ability to convey complex technical information to a variety of audiences.
Desirable Skills/Education/Experience
- Understanding of piezo printhead technology.
- Degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Previous experience working directly with Konica Minolta printheads.
- Experience with inkjet technologies or other industrial printing applications.
- Japanese and German language.
About Us
Industrial Inkjet Ltd is a world leader in industrial inkjet technology. A company with global expertise in design, manufacture, sales, and servicing of inkjet printing solutions used in a wide range of markets, including security, labels and packaging printing, electronics, and décor applications. The official sales and technical support centre for Konica Minolta industrial inkjet outside of Asia. We invest in training and support for our staff to ensure they thrive while providing a challenging and rewarding environment.
When you work for Industrial Inkjet, you receive more than just a salary:-
35 Hour Working Week.
25 days paid annual leave plus the 8 Bank Holidays (pro-rata for part time employees).
A one-off reward of 1 week additional paid annual leave every 5 years’ of service.
Birthday Leave.*
Discretionary annual bonus*
Company Pension 10% (5% employee, 5% employer).*
Option to join WPA Private Healthcare or Westfield Cash Plan.*
Employee Volunteer Day.*
‘IIJ Above and Beyond’ employee monthly award programme.*
Company paid sick leave.*
Enhanced Maternity and Paternity Pay.
Car Scheme.*
Cycle To Work Scheme.*
Ongoing performance management with regular 1-2-1 reviews.
Training and development.
Professional memberships.*
Various social events and competitions.
* after probation period has been completed
Thank you for viewing this vacancy and we look forward to receiving your CV.
The application process will be in three stages to support shortlisting candidates:-
- online assessment
- first interview
- second interview and presentation
