Project Lead

Act as both functional lead and project manager. Take full ownership of projects from beginning to end following the iMMERSIVE ‘way of working’. Manage the resources assigned to the project, focusing on timelines, and estimates to complete against budgets. Own backlog and ensure customer project requirements are correctly documented. Coordinate with project teams (functional and technical) to ensure client needs are satisfied. Monitor and manage quality, expectations and conduct reviews to ensure milestones are hit.

Presenting – Present in customer meetings, lead our engagements on site acting as the first line of contact with our customers.

Solution design – Own and lead designs, working with delivery and technical colleagues to transform client requirements into best practice Salesforce solutions.

Training – Lead training workshops.

Relationship management – Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with your accounts to follow their satisfaction levels.

Mentoring – Help grow future talent by coaching and providing development opportunities.

Growth – Support pre-sales activities in scoping and understanding future opportunities.

Process improvement – Identify possible improvements to our Customer Success strategies and implement them internally.

Travel – A willingness to travel as and when required.

Project Lead Technical Skills

• Minimum: Salesforce Certified Admin 201 and one other.
• 5+ years project management experience end to end, with strong organisation skills.
• Degree educated or strong experience with Salesforce implementation environment.
• Project management knowledge: Agile project methodology experience.
• The ability to define user stories and scope projects.
• Functionality knowledge: Understanding of CPQ principles.
• Understanding of Salesforce solution architecture principles and best practices.
• Experience with 3rd party delivery partners and AppExchange vendors is a plus e.g. Conga, Apptus, etc.

Project Lead Business Skills

• Communication – excellent communication skills and interpersonal skills. Ability to facilitate workshops and conference calls with confidence. It’s important that you are confident and clear in your messaging both written and verbal.
• Teamwork/Collaboration – team orientated with a ‘can do’ attitude, and experience supporting less experienced members.
• Presentation Skills – excellent ability to share product expertise and business knowledge to audiences of all levels.
• Problem Solving – excellent ability to anticipate problems and identify solutions.
• Adaptable – excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary.
• Organisation – Highly organised and proactive with the ability to multitask and prioritise effectively.
• Strong analytical skills – strong ability to collect and analyse information.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Flexible work hours and remote work options.

iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.